Adaptable Accounting Receivable Analyst with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands.
Hi, I’m
Adriana Hernandez Martinez
Mexico city
Summary
Overview
6
years of professional experience
1
Certification
Work History
Qualtrics LCC
Senior Accounts Receivable Specialist
10.2023 - Current
Job overview
- Collect over 100% of monthly goal for EMEA and America regions since Manila's team transferred collections.
- Reduce uncollected and Aged invoices over 500 days through diligent follow-ups with clients on overdue invoices.
- Create SOP for collections and Cash app process for more efficient invoice tracking and payment collection, workflows for cash app.
- Cash app for EMEA and APJ regions.
- Training for new members of the team on best practices for managing accounts receivable processes effectively, enhancing overall team performance.
- Coordinate efforts across departments such as Sales teams and customer success to address potential issues affecting collection.
- Collaborate with sales team to resolve complex billing issues, ensuring client satisfaction and prompt payment.
- Improve cash flow by managing and processing accounts receivable transactions timely and accurately.
- Support month-end close activities by preparing accurate accounts receivable reports for finance department review.
- Experience with NetSuite, Ariba, Coupa, Concur and High Radius.
- Approach accounts to verify compliance with payment terms and schedules before due date.
Mexican Stock Exchange
Accounts Receivable Analyst
01.2019 - 08.2021
Job overview
- Managed all payment processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices of client portfolios for BMV companies.
- Customer service daily for intern and extern clients
- Communicated with clients, partners and internal departments to resolve issues and provide clarification on financial matters.
- Attended team meetings to discuss issues, priorities and outstanding accounts, improving department operations every month with the CEO
- Collaborated with treasury, accounting department for closures and bank reconciliations at the end of the month.
- Processed invoices and refunds.
- Tracked and chased unsettled account balances, providing reports and findings to inform management.
- Supervised an intern who assisted me with my portfolios.
- Supported and adapted to a new ERP system in the company.
Mexican Stock Exchange
Treasury Intern
08.2018 - 12.2018
Job overview
- Wrote outgoing cheques to pay for expenses, suppliers and debtors, balancing accounts payable.
- Developed organization methods for contracts, records and reports to increase traceability and preserve accurate records.
- Scheduled meetings with accounting and finance departments to establish quarterly and yearly strategies.
Education
Instituto Politecnico Nacional-UPIICSAMexico city
Bachelor of Industrial Administration from Finance
2018
University Overview
- Industrial Administration Graduate
Skills
- Microsoft Office
- Producing finance reports
- Account management
- Prioritising workload
- Account collections
- Financial reporting
- Invoice processes
- Teamwork and Collaboration
- Analytical Skills
- Information analysis
- Adaptability
- Cash application
- Payment reconciliation
Certification
- Investment Strategy Advisor certified
- Figure 3 AMIB
Languages
English
Advanced
C1
French
Elementary
A2
Spanish
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Accomplishments
Accomplishments
- Collected 90% of the uncollectible accounts in the AMIB portfolio.
- Reduced refunds by 80% in the AMIB portfolio.
Timeline
Senior Accounts Receivable Specialist
Qualtrics LCC
10.2023 - Current
Accounts Receivable Analyst
Mexican Stock Exchange
01.2019 - 08.2021
Treasury Intern
Mexican Stock Exchange
08.2018 - 12.2018
Instituto Politecnico Nacional-UPIICSA
Bachelor of Industrial Administration from Finance
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