Adriana Szwako
Clearwater
Summary
Experienced professional with a diverse background in course supervision, administration, customer service, sales, and translation. Proven ability to manage and oversee educational programs, handle administrative and treasury tasks, and deliver exceptional customer service. Fluent in English and Spanish, with international experience in both in-person and online settings.
Overview
38
38
years of professional experience
Work History
Host
Air bnb.
Clearwater/Largo
10.2018 - Current
- Managed guest experience from booking to check-out, ensuring a welcoming and well-maintained property.
- Handled listing management, pricing, and guest communication.
- Oversaw property maintenance, safety, and compliance with local regulations.
- Provided exceptional customer service, resulting in positive reviews and repeat bookings.
Translator
Author Services
Los Angeles
03.2018 - Current
- Provided translation services for English and Spanish documents and communications as required.
- Proofread translated documents for accuracy and completeness.
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
- Collaborated with other translators on complex projects.
- Translated a variety of documents from English to Spanish, including legal documents.
Company Trainer
Axiom Int
Clearwater
12.2020 - 09.2022
- Lead in-person or virtual training sessions on various topics, including company policies, procedures, software, and soft skills.
- Monitored participant progress throughout the duration of each program and provided support as needed.
- Implemented individualized coaching plans to help employees reach their goals.
- Provided feedback to management regarding employee performance in training sessions.
- Organized classroom logistics such as scheduling, materials preparation, room setup.
Course Supervisor
Fortis Business Solutions
Clearwater
01.2019 - 02.2021
- Managed the effective delivery of courses, ensuring students consistently received a high-quality educational experience.
- Instructed classes in a variety of subjects related to the field of study.
- Provided individual assistance to struggling students on topics covered in courses.
Administrative and Treasury Specialist
Orion Electric and Lighting
Clearwater
07.2019 - 12.2020
- Perform administrative duties and manage the company's treasury operations.
- Maintained relationships with existing banking partners to ensure smooth processing of payments and transfers.
- Managed customer invoicing and payroll.
- Invoice collection.
Online Instructor
Aquapol International
Online
09.2014 - 09.2020
- Ensured seamless delivery of online courses, providing feedback to students bilingualy.
Course Supervisor
MGE Management Experts Inc.
Saint Petersburg, FL
10.2017 - 07.2018
- Guided dentists in their participation of management courses.
- Instructed classes in a variety of subjects related to the field of study.
- Provided personalized assistance to students, clarifying doubts and enhancing comprehension of study material.
Director for Advanced Courses
Ulan Nutritional Systems, Inc.
Clearwater, FL
08.2014 - 10.2017
- Managed and organized student scheduling and course logistics.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Maintained accurate records of all tasks completed by students.
- Assisted with set up for course delivery.
Specialist Consultant
Sterling Management
Glendale, CA
09.2013 - 11.2013
- Conducted interviews and provided guidance to clients, helping them navigate life's challenges.
Rugs Saleswoman
Tent Sales
Pittsburgh, PA
02.2013 - 04.2013
- Maintained high merchandising standards and managed promotional displays.
- Greeted customers and provided product information.
- Addressed customer questions and concerns regarding products and services.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Service and Cashier
One Stoppe Shoppe
Clearwater, FL
01.2012 - 01.2013
- Operated POS software and provided customer service, answering product-related inquiries.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
Course Supervisor
MGE Management Experts Inc.
Saint Petersburg, FL
09.2011 - 12.2011
- Assisted doctors, especially dentists, in understanding management courses and resolving any confusion.
- Instructed classes in a variety of subjects related to the field of study.
- Ensured comprehension of materials presented in class.
Roadside Sales
Self-Employed
Nationwide
01.2007 - 09.2011
- Managed all aspects of running a business, including location scouting, inventory management, purchasing, and sales of bed sheets and rugs.
- Maintained an organized workspace both inside the truck cab as well as outside during job performance.
- Responded promptly to all customer requests, providing outstanding customer service at all times.
- Utilized GPS technology to accurately locate areas for sale.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Evaluated multiple properties to determine suitability for sale.
Course Supervisor and Courseroom in Charge
Church of Scientology Flag Service Organization
Clearwater, FL
11.1990 - 06.2006
- Oversaw large classes, recruiting personnel, and managing the delivery of courses.
- Maintained accurate records of student progress, attendance, and grades.
- Instructed classes in a variety of subjects related to the field of study.
- Created an environment conducive to learning by enforcing rules for classroom behavior.
- Provided individual assistance to struggling students on topics covered in courses.
- Organized and maintained records related to academic progress and attendance.
- Monitored student progress and assisted students with resolving problems.
- Conducted recruitment and extraction tours to enlist individuals into the Organization.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Referred suitable candidates to relevant departments for additional assessment.
Freelance Translator
Continental Liaison Office LATAM
Mexico City
09.1986 - 10.1988
- Translated and reviewed documents from English to Spanish and vice versa, achieving high-quality results.
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
- Proofread translated documents for accuracy and completeness.
- Collaborated with other translators on complex projects.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
Education
FullyHatted Course Supervisor - Course Supervision
Flag Service Org
Clearwater Fla02-1999
Bachelor Degree in Science of Communication Sciences -
Universidad Autónoma Metropolitana
Mexico CitySkills
- Customer service
- Client relationship management
- Bilingual communication
- Training and development
- Instructional design
- Onboarding
- Administrative operations
- Treasury management
- CRM software
- Property management
- Business management
- Sales
- Marketing
- Regulatory compliance
- Problem-solving
- Strategic decision-making
- Translation skills
Languages
- English (Fluent)
- Spanish (Fluent)
- Italian (Conversational)
- Some french
References
Available upon request
Affiliations
- Contributed to Haiti earthquake disaster relief by organizing production and managing camp operations.
- Introduced people to our Church by providing information and demonstrating procedures designed to enhan enhance their life.
Timeline
Company Trainer
Axiom Int
12.2020 - 09.2022
Administrative and Treasury Specialist
Orion Electric and Lighting
07.2019 - 12.2020
Course Supervisor
Fortis Business Solutions
01.2019 - 02.2021
Host
Air bnb.
10.2018 - Current
Translator
Author Services
03.2018 - Current
Course Supervisor
MGE Management Experts Inc.
10.2017 - 07.2018
Online Instructor
Aquapol International
09.2014 - 09.2020
Director for Advanced Courses
Ulan Nutritional Systems, Inc.
08.2014 - 10.2017
Specialist Consultant
Sterling Management
09.2013 - 11.2013
Rugs Saleswoman
Tent Sales
02.2013 - 04.2013
Customer Service and Cashier
One Stoppe Shoppe
01.2012 - 01.2013
Course Supervisor
MGE Management Experts Inc.
09.2011 - 12.2011
Roadside Sales
Self-Employed
01.2007 - 09.2011
Course Supervisor and Courseroom in Charge
Church of Scientology Flag Service Organization
11.1990 - 06.2006
Freelance Translator
Continental Liaison Office LATAM
09.1986 - 10.1988
FullyHatted Course Supervisor - Course Supervision
Flag Service Org
Bachelor Degree in Science of Communication Sciences -
Universidad Autónoma Metropolitana
Similar Profiles
Brenda FloresBrenda Flores
Housekeeping Cleaner at Air BnbHousekeeping Cleaner at Air Bnb
Breannon NelsonBreannon Nelson
Cleaner/Inspector at Stehhia Satenga Air Bnb Contractor 602-705-2165Cleaner/Inspector at Stehhia Satenga Air Bnb Contractor 602-705-2165
Madhvi GargMadhvi Garg
Housekeeping Assistant at Air BnBHousekeeping Assistant at Air BnB