Adriana Tejeda Munive

• Improved understanding between parties through simultaneous interpretation in Spanish as a source language and English as a target language, during meetings, in order to provide an excellent care to members from Wellcare, an insurance company located in US (Tampa, FL).
• Elevated customer service quality by offering real-time bilingual support for appointments, benefits, inquiries, complaints, and resolutions, making direct contact with primary care providers, specialists, vendors, pharmacists, and all kinds of parties that members need to be assisted with.
• Help members to determine, with all the options and possible outcomes, the best care lines to follow to keep them healthy and help them to take care of their own health by their own.
• Increased client satisfaction by delivering high-quality interpretation services, using and explaining the terminology that members, in a daily basis, sometimes cannot understand and guide them through the common difficulties they can experiment leading with this meaningful words.
• Staff management, feedback and couching in order to help another representatives to improve their soft skills.
• Healthcare directives management, Training in Product Knowledge and Procedures, certifications and federal and state laws and guidelines provided by Centene (Wellcare) in its Centene University module.

- Leading a Motorcycle Showroom, Mechanical Team, Guarantee Paperwork, Payroll, etc.

- Sales

- Provide insurance information to clients.

- Motorcycle New Models Exhibition.

- Activation coordination.

• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.
• Implemented data-driven decision-making processes, leading to more informed business choices.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Improved employee productivity with effective time management strategies for daily tasks.