Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Adriana Aracely Aguilar González

Saltillo,Mexico

Summary

Productive professional with comprehensive experience in logistics and inventory management. Fosters relationships with clients and suppliers to boost rapport. Organised and quick in analysing and revising logistical procedures.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work history

Logistic Coordinator

Voss Automotive de México
Arteaga, Coahuila
04.2023 - 08.2025
  • Spearheaded the SAP to SAP S/4HANA migration, collaborating with international teams from Germany and the United States, and facilitated the successful implementation in Mexico.
  • Coordinated logistics processes, executed comprehensive testing of SAP logistics operations, and managed area leads during system go-live.
  • Provided critical status updates and issue reports during the initial month of operation, ensuring a smooth transition.
  • Led the establishment of a new plant in Torreón, Coahuila, managing logistics, warehouse development, and staff recruitment, including planners and warehouse supervisors.
  • Initiated the creation of part numbers in SAP for components and finished products, streamlining inventory management.
  • Enhanced on-time delivery performance from 96% to 98.99% through collaboration with the planning team and implementation of corrective actions.
  • Drove the Q1 FORD certification process in Mexico, achieving pre-screening acceptance and full certification in 2025.
  • Acted as the Mexico lead for the annual MMOG certification, supporting assessments for GM, FORD, and Chrysler.
  • Coordinated annual inventory processes and communicated final results to the Finance department.
  • Participated in customer meetings to report weekly delivery performance for clients such as Navistar and GM.
  • Monitored the SAP system weekly to eliminate outdated data, optimizing production and raw material planning.
  • Conducted regular meetings with the Logistics team to review area-specific metrics and performance, such as work order delivery and inventory accuracy.
  • Led daily customer service meetings with the VAU team to address critical issues.
  • Managed MRP planners, tracking components and implementing a coverage profile to proactively manage inventory levels.
  • Achieved a 35% reduction in the top 5 most expensive part numbers, resulting in a $1.5M cost savings in total inventory over 6 months.
  • Increased raw material coverage, reducing OTD impacts from 1500 to 150 pieces due to component shortages.
  • Conducted root cause analysis on component shortages and implemented solutions to prevent future occurrences.
  • Developed a comprehensive component catalog with detailed information, photos, and alternate supplier options for each part number.
  • Led the new plant logistics in Torreon Coahuila, focusing on warehouse space optimization and process efficiency.
  • Implemented a system for calculating pallet capacity per component, aligning with demand forecasts to optimize storage.
  • Introduced vertical storage systems and robotic systems for improved picking processes and finished product handling.
  • Implemented 5S methodology in the warehouse, enhancing organization, cleanliness, and FIFO compliance through visual boards, signage, and rack design.
  • Coordinated and monitored supply chain operations ensuring timely delivery of goods.
  • Analyzed logistical data, identified trends, and implemented process improvements for efficiency.
  • Coordinated with cross-functional teams for seamless execution of procurement, production, and distribution.

Customer Service Coordinator

VOSS Automotive de Mexico
08.2021 - 04.2023
  • Managed part number coordination for Navistar Escobedo (Lines 1 & 2) and multiple GM plants, ensuring seamless production flow.
  • Orchestrated the transition of Customer Service Coordinator activities from the United States to Mexico, enhancing operational efficiency.
  • Planned Material Requirements Planning (MRP) and generated timely releases for 20 suppliers, overseeing 314 components.
  • Monitored shipments to the VAM warehouse, guaranteeing accurate supplier invoice integration.
  • Collaborated with the Import-Export department to coordinate weekly import shipments, maintaining supply chain continuity.
  • Analyzed warehouse capacity for raw materials and conducted root cause analysis to address inventory issues.
  • Proactively identified part numbers at risk of shortage and managed excess component inventory to prevent production delays.
  • Engaged in weekly supplier meetings to monitor and address components at risk, fostering strong supplier relationships.
  • Spearheaded new packaging initiatives and successfully transitioned external suppliers to internal production processes.
  • Ensured timely component availability for prototype development and validation, supporting product innovation.
  • Utilized client portals (Ford, GM, DTNA, VOLVO, FCA, John Deere, Navistar) to assess performance and address areas for improvement.
  • Delivered direct support to Navistar by analyzing demand variations and managing inventory, contributing to client satisfaction.
  • Developed and implemented shipping work instructions, ensuring compliance with client-specific packaging requirements.
  • Updated and analyzed monthly KPIs to track and improve internal and external customer delivery performance.
  • Addressed customer inquiries and resolved issues through phone, email, and live chat, enhancing customer experience.
  • Coordinated order processing, tracking, and delivery with cross-functional teams, ensuring a smooth end-to-end process.
  • Maintained comprehensive customer databases and interaction logs, providing valuable insights for service improvements.
  • Trained and supervised customer service representatives, ensuring adherence to quality standards and service excellence.
  • Contributed to team meetings focused on setting objectives and refining customer service strategies, driving team success.

MRP planner

Voss Automotive de México
Arteaga, Coahuila
04.2018 - 08.2021
  • Monitored and tracked component inventory to meet weekly and monthly production targets, ensuring operational efficiency and continuity.
  • Served on the Quality Management Systems Committee, maintaining up-to-date logistics department documentation to comply with regulatory standards.
  • Developed a comprehensive 'Supplier List' database to monitor component coverage, enabling proactive identification and resolution of potential shortages.
  • Collaborated with the Imports team to optimize component delivery schedules, ensuring seamless warehouse receipt in Laredo and subsequent transfer to Mexico.
  • Managed supplier delivery schedules through EDI and manual processes to guarantee consistent supply chain operations.
  • Coordinated expedited air shipments as necessary, achieving on-time delivery and minimizing production delays.
  • Maintained oversight of the Premium Freight KPI, successfully keeping costs under 1% of total monthly sales, demonstrating cost-effective logistics management.
  • Utilized MRP software for scheduling, planning, and tracking production requirements.

Senior Customer Service Representative

Delphi Connection System NA
01.2007 - 12.2015
  • Facilitated customer order fulfillment in line with commercial agreements, achieving high levels of customer satisfaction.
  • Analyzed demand fluctuations to delineate responsibilities between clients and suppliers, optimizing supply chain efficiency.
  • Strategically allocated inventory to customer orders, considering lead times, and coordinated the creation of shipping orders.
  • Orchestrated international logistics operations to ensure products were delivered on time and efficiently.
  • Managed the entire order process from initiation to final delivery, ensuring a seamless customer experience.
  • Addressed regular and critical customer inquiries, contributing to an enhanced service experience.
  • Conducted successful negotiations with clients to resolve issues related to short shipments and expedited requests.
  • Recovered $250,000 USD in costs from key clients through effective negotiation strategies.
  • Oversaw credit and debit processes, impacting accounts receivable and improving cash flow.
  • Ensured the accuracy and compliance of weekly credit and debit documents for the North America region.
  • Maintained system integrity by closing documents with correct indicators after thorough verification.
  • Handled RMAs effectively, ensuring material was received for installations and reducing system discrepancies.
  • Delivered training to new team members and related areas, raising the overall competency of the team.
  • Supported the Cluster Manager in operational activities and the implementation of Delphi DEEDS operations.
  • Coordinated meetings and liaised with senior staff to compile monthly performance metrics.
  • Developed PowerPoint presentations for meetings, enhancing communication effectiveness.
  • Managed incoming calls with professionalism, ensuring smooth and effective communication.

Education

Bachelor of Business Administration - Organizational Development

Instituto Tecnológico de Saltillo
Saltillo, Coahuila
08.1999 - 02.2004

Skills

  • Risk analysis capability
  • Supply chain understanding
  • SAP software operation
  • High sense of urgency
  • Demand variation analysis and control from customers
  • High analysis skills
  • Highly organized

Languages

English
Advanced

Timeline

Logistic Coordinator

Voss Automotive de México
04.2023 - 08.2025

Customer Service Coordinator

VOSS Automotive de Mexico
08.2021 - 04.2023

MRP planner

Voss Automotive de México
04.2018 - 08.2021

Senior Customer Service Representative

Delphi Connection System NA
01.2007 - 12.2015

Bachelor of Business Administration - Organizational Development

Instituto Tecnológico de Saltillo
08.1999 - 02.2004

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Adriana Aracely Aguilar González