Adriana Itzel Pérez Huerta
Psychologist
Puebla City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive results.
Overview
1
1
year of professional experience
Work History
Receptionist
Smart Fit
02.2024 - 04.2024
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Contributed to team success providing backup support when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Care Representative
Foundever
04.2023 - 12.2023
- Contributed to team success, consistently achieving call center performance metrics.
- Utilized Zendesk and Five9 ticket systems to accurately track customer interactions and information.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Customer Service Representative
Alorica
01.2023 - 03.2023
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Psychology - Psychology
Benemérita Universidad Autónoma De Puebla
Puebla City, Puebla, Mexico 05.2001 -
High School Diploma -
Preparatoria Alfonso Calderón Moreno
Puebla City, Puebla, Mexico 05.2001 -
Skills
Administrative Support
undefinedTimeline
Receptionist
Smart Fit
02.2024 - 04.2024
Customer Care Representative
Foundever
04.2023 - 12.2023
Customer Service Representative
Alorica
01.2023 - 03.2023
Bachelor of Psychology - Psychology
Benemérita Universidad Autónoma De Puebla
05.2001 -
High School Diploma -
Preparatoria Alfonso Calderón Moreno
05.2001 -
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