Adriana Jeanette Aramburo Bonilla
Tijuana
Summary
Highly motivated and detail-oriented Manufacturing Engineering student in the 9th semester of Biomedical Engineering with a strong theoretical foundation in manufacturing processes, materials science, and quality control. A dedicated and quick learner, I am enthusiastic about utilizing advanced technology and creative problem-solving abilities to enhance manufacturing processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Custumer Service Call Agent
IO Baja Call Center
04.2020 - 09.2021
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Identify customer issues and complaints, and work towards finding appropriate solutions.
- Determine the nature of the customer's inquiry and assess the appropriate department or agent to handle the call.
- Collaborate effectively with colleagues and other departments to resolve customer issues and improve overall customer experience.
Call Center Agent
Call Center Services International(CCSI)
10.2018 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Transfer calls efficiently and accurately, ensuring that customers are connected to the right personnel.
- Implemented and developed customer service training processes.
Education
Biomedical Engineer - Manufacturing Engineering
Tecnológico Nacional De México
Tijuana, Baja California06.2024
Software Programming Technician -
Colegios De Estudios Científicos Y Tecnológicos
Tijuana, Baja California2015
Skills
- Lean Manufacturing
- 5S Organization
- Six Sigma White Belt
- Teamwork and Collaboration
- Problem-Solving Skills
- Critical Thinking
Certification
- Lean Six Sigma White Belt, International Lean Six Sigma - November 2023
Timeline
Custumer Service Call Agent
IO Baja Call Center
04.2020 - 09.2021
Call Center Agent
Call Center Services International(CCSI)
10.2018 - 11.2019
Biomedical Engineer - Manufacturing Engineering
Tecnológico Nacional De México
Software Programming Technician -
Colegios De Estudios Científicos Y Tecnológicos
- Lean Six Sigma White Belt, International Lean Six Sigma - November 2023
Similar Profiles
Elias Hernandez EnriquezElias Hernandez Enriquez
Assistant to Sales Operations Manager at Baja Call CenterAssistant to Sales Operations Manager at Baja Call Center
Bhumika MehraBhumika Mehra
Customer Service Agent at IO Solutions Call CenterCustomer Service Agent at IO Solutions Call Center
Gurpreet Singh SohiGurpreet Singh Sohi
Customer Service Representative at IO Solutions Call CenterCustomer Service Representative at IO Solutions Call Center