Summary
Overview
Work History
Education
Skills
Academic Level
Personal Information
Software
Movies, baseball, Soccer
Timeline
Generic
Adrian Antonio Umaña

Adrian Antonio Umaña

Trainer, Supervisor And Housing Manager
Guadalajara

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Overview

24
24
years of professional experience
2
2
Languages

Work History

Call Center and Operations Supervisor

Herbalife International of America Mexico
08.2012 - 09.2023
  • I started out as a customer support agent, a year and a half later I was promoted to staff trainer.
  • Within my duties It was to make sure that all new employees received the proper training about the tasks end goals that their position required.
  • Furthermore I was to provide updates to all staff in different departments to bring them up to date on any new developments or news.
  • I was also responsible of making sure my team complied with their work schedule, reviewed and approved or do corrections for payroll to issue salary payment.
  • After that got promoted to supervisor position for call center and operations, in that position I applied some of the knowledge I have acquired as a trainer.
  • In my responsibilities, the most notable ones were amongst others, team building and development, identifying KPI's, and develop a plan to help my team achieve our goals in a timely manner.
  • I was also responsiblefor new applicants interview and approval for hring, if part of my team, i submitted pay period reporting, figured out their earnings and if any absence through the period was found, made the necessary corrections to make sure payroll was processed according to policies.

Maintenance and development Supervisor

Foothill Enterprises Management and Investments
03.2004 - 08.2010


  • It was under my supervision that all repairs, preventive maintenance, remodel, and update of more than 1200 apartments located in the San Fernando Valley California were to be completed as scheduled.
  • To achieve that, not only I had a team under my supervision, but I also had a group of suppliers that assisted in the processes.
  • Determined and implemented innovative and industry best practices using modern designs and tools.
  • Provided technical guidance and support to team members.
  • Led development teams in building system, data and application-level interfaces and functional relationships.
  • Mentored junior developers, providing guidance on coding standards, problem-solving techniques, and professional growth opportunities.
  • Fostered an environment of continuous learning within the development team through technical workshops, knowledge sharing sessions, and industry conference attendance opportunities.
  • Ensured timely delivery of high-quality products by closely monitoring project milestones and proactively addressing potential roadblocks.
  • Provided coaching and mentoring to employees.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Developed and implemented successful onboarding program.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.

General Manager

CCTV Pro
02.2002 - 02.2004
  • Company Overview: This was a small company in which I was also the owner.
  • Had a group of employees under my supervision and was responsible to make sure the business had all tools and equipment needed to do our job and fulfill our customers' needs.
  • Figured out their earnings and worked hours so payroll would issue their checks.
  • This was a small company in which I was also the owner.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Maintenance Manager

Rancho equities LLC
12.1999 - 01.2004
  • Company Overview: Housing remodeling and rental properties.
  • In this company I was the projects manager as well as purchases and providers relations.
  • Had to make sure that all rental units were move in ready in a convenient financial and timely way.
  • Housing remodeling and rental properties.
  • Managed a team of technicians, providing guidance and support for skill development and performance improvement.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Conducted interviews for new possible hires, assign their salaries with deductions according to Federal and state laws.

Education

High School Diploma -

San Fernando High School
Los AngelesCalifornia
05.2001 -

Accounting - unfinished

North Valley Occupational Center
Los Angeles Ca.

Electronic Tech -

Educational Cultural Complex
San Diego, Ca
11-1999

Multi-family Housing management - California Building Codes

North Valley Educational Complex
Los Angeles CA
01-2000

California Labor Codes - California Labor Codes

Los Angeles Mission College
California
08-2004

Skills

  • Innovative thinking
  • Effective leadership
  • Strong organizational skills

Customer relations

Performance monitoring

Staff supervision

Safety oversight

Team Training

Budget administration

Scheduling coordination

Human resources

Academic Level

  • High School
  • Accounting unfinished
  • Electronic Tech
  • Multi-family Housing management
  • Closed Circuit Tech

Personal Information

  • Age: 57
  • Place of Birth: El Salvador

Software

Microsoft Office

Movies, baseball, Soccer

I like to watch movies on my leisure time, and when possible, go watch a baseball or soccer game in person and if not possible, on TV. i also enjoy music en general.

Timeline

Call Center and Operations Supervisor

Herbalife International of America Mexico
08.2012 - 09.2023

Maintenance and development Supervisor

Foothill Enterprises Management and Investments
03.2004 - 08.2010

General Manager

CCTV Pro
02.2002 - 02.2004

High School Diploma -

San Fernando High School
05.2001 -

Maintenance Manager

Rancho equities LLC
12.1999 - 01.2004

Accounting - unfinished

North Valley Occupational Center

Electronic Tech -

Educational Cultural Complex

Multi-family Housing management - California Building Codes

North Valley Educational Complex

California Labor Codes - California Labor Codes

Los Angeles Mission College

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Adrian Antonio UmañaTrainer, Supervisor And Housing Manager