Adrian Ernesto Escobedo Hernandez
Heroica Nogales
Summary
Dynamic professional with extensive experience in real estate services, human resources, and a background in social work, seeking to leverage expertise in client relations, financial analysis, employee management, and social service in a challenging role. Notable strengths include persuasive communication, strategic negotiation, and customer service that fosters loyalty and retention. Previous roles have demonstrated success in driving revenue growth and exceeding conversion targets through proactive outreach and diligent follow-ups. Bilingual.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Sales Agent
Keller Williams Realty Group
Doylestown
11.2023 - Current
- Engaged proactively with potential clients to understand their real estate needs and deliver appropriate solutions
- Identified potential leads and opportunities through market research and analysis
- Managed scheduling of appointments, showings, and follow-ups for a smooth customer journey.
- Collaborate with team members and brokers to develop effective sales strategies and achieve sales targets.
Home Loan Servicing Specialist
Bank of America Collier Center
Phoenix
09.2017 - 06.2023
- Managed and serviced home loan accounts, ensuring on-time payments and addressing customer inquiries.
- Assessed borrowers' eligibility for loan modifications and refinancing options through financial analysis
- Enhanced customer satisfaction through collaboration with internal departments to streamline processes.
- Maintained compliance with federal and state regulations governing mortgage servicing.
Human Resources Representative
IKEA USA
Tempe
01.2015 - 05.2017
- Managed end-to-end recruitment procedures, encompassing candidate sourcing, screening, and interviewing.
- Conducted orientation programs for new employees, ensuring smooth integration into company culture.
- Provided guidance on HR policies, procedures, and employee relations to managers and employees
- Facilitated training sessions on topics such as workplace safety and diversity awareness.
Education
Bachelor of Social Work -
Arizona State University
Tempe, AZ05.2013
Skills
- Inside sales and client engagement
- Home loan servicing and account management
- Financial analysis and risk assessment
- HR policy development and implementation
- Recruitment and employee onboarding
- Training and development programs
- Social work principles and practices
- Strong interpersonal and communication skills
- Detail-oriented with excellent organizational abilities
- Customer Relationship Building
- CRM proficiency
- Performance Tracking
- Contract Management
Affiliations
- Maple, Ash, Farmer, Wilson District Office, Community Coordinator, Tempe, Arizona, 2015, 2018
- Serena Residential INFONAVIT, Outreach Committee Chairperson, Nogales, Sonora, 2023, Present
Certification
- FINRA – Series 14 Compliance Officer- Merill Lynch, Pierce, /Frenner & Smith INC.(Bank of America N.A) 2020
- NAR – ISA Certification Spring Session (Keller Williams Realty Group) 2024
State
Sonora
Zip
84015
City
Heroica Nogales
Street
Calle Asroca 2-G Serena Residencial
Country
MX
References
Available upon request
Languages
English
First Language
Spanish
Advanced (C1)
C1
Timeline
Inside Sales Agent
Keller Williams Realty Group
11.2023 - Current
Home Loan Servicing Specialist
Bank of America Collier Center
09.2017 - 06.2023
Human Resources Representative
IKEA USA
01.2015 - 05.2017
Bachelor of Social Work -
Arizona State University
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