Adrián Portillo Ruíz
Tijuana,BCN
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Task Us, Tijuana
08.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to resolve service and billing issues
- Set up and activated customer accounts
Data Capturer
Grupo Aduanal OMG, Tijuana
05.2023 - 01.2024
- Entered data into various computer programs and databases
- Verified accuracy of data entered
- Conducted research to ensure data was accurate and up-to-date
- Developed tracking systems for data entry purposes
- Maintained confidentiality of all records
- Processed invoices, orders, and other documents accurately and timely
Logistics Coordinator
Bali Express Services, Tijuana
02.2024 - 03.2025
- As logistics coordinator in the OTR (Over The Road) area at the Bali Express yard, I was responsible for overseeing and optimizing transport and logistics operations.
- Bali Express, I was responsible for overseeing and optimizing transportation and logistics operations. My duties included route planning and coordination, ensuring that deliveries were made efficiently and on schedule.
- I worked closely with drivers, suppliers and other departments to ensure smooth communication and resolve any issues that might arise during the transportation process.
- I was also in charge of managing the necessary documentation for the movement of goods, ensuring that everything was in order and compliant with the relevant regulations.
Education
Bachelor of Administrative Studies - International Trade And Customs
Universidad Xochicalco
12.2023
Skills
Microsoft Excel
Timeline
Logistics Coordinator
Bali Express Services, Tijuana
02.2024 - 03.2025
Data Capturer
Grupo Aduanal OMG, Tijuana
05.2023 - 01.2024
Customer Service Representative
Task Us, Tijuana
08.2022 - 05.2023
Bachelor of Administrative Studies - International Trade And Customs
Universidad Xochicalco
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