Edwin Amir Córdova Hernández

• Supervised and motivated employees to ensure productivity and engagement.
• Completed multiple tasks within established deadlines.
• Maximized team performance by monitoring daily activities and mentoring team members.
• Improved customer satisfaction by promptly resolving disputes, maintaining open communication, and ensuring high-quality service delivery.
• Analyzed daily bar sales and implemented strategies to enhance sales performance.
• Addressed legal issues related to the property and resolved emerging problems.
• Developed and implemented strategies to ensure guest and staff comfort at the property.
• Managed all Online Travel Agencies (OTAs) accounts.
• Oversaw employee payments and reported any issues to the Human Resources department.
• Directed the maintenance department by providing a monthly checklist of tasks to be completed within specific timeframes.

• Managed personnel in reception, housekeeping, activities (entertainment and experiences), and maintenance departments.
• Provided exceptional customer service.
• Oversaw reservations and room assignments.
• Managed cash handling for reception, beer station, ticket office sales, and bar.
• Coordinated knowledge and resource management across all areas.
• Created and managed daily and periodic supply orders.
• Monitored occupancy statistics.
• Managed group reservations.
• Handled cash and managed expenses.
• Ensured compliance with company policies and regulations.
• Performed various administrative tasks.
• Maintained and updated the database and records.
• Delivered telephone and email support.
• Worked with Cloudbeds software, addressing any issues related to the program or OTA links.

• Debit and credit account management.

• Information and advice.

• Sales and promotion of financial services.

• Resolution of account-related issues.

• Updating records.

• Compliance with company policies and regulatory norms.

• Financial knowledge updates.

• Customer service.

• Greet and welcome guests upon arrival, providing a friendly and efficient check-in process.
• Manage guest reservations, room assignments, and check-out procedures.
• Handle guest inquiries, provide information about resort amenities, services, and local attractions.
• Address and resolve guest complaints and issues promptly, ensuring guest satisfaction.
• Coordinate with housekeeping and maintenance departments to fulfill guest requests and ensure room readiness.
• Manage phone calls and emails, responding to inquiries and booking requests.
• Process payments, handle cash, and maintain accurate records of transactions.
• Monitor and update the reservation system, ensuring accuracy of guest information.
• Assist with booking resort activities, dining reservations, and special services.
• Maintain the front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
• Provide concierge services, such as arranging transportation, excursions, and special events for guests.
• Ensure compliance with resort policies and procedures, including safety and security protocols.
• Maintain guest privacy and confidentiality at all times.
• Prepare and distribute daily reports to relevant departments.
• Coordinate with other resort departments to ensure seamless guest experiences.