Agata Lamorgese
Cuetzalan, Puebla
Summary
A good listener with a passion for connecting with people, understanding their needs, and resolving issues efficiently to create positive experiences. An avid traveler with a deep appreciation for diverse cultures, which enhances my ability to relate to customers from all backgrounds. Strong communicator, detail-oriented, and able to manage multiple tasks while maintaining a friendly and approachable demeanor.
Overview
10
10
years of professional experience
Work History
Online Tutor
GoStudent
11.2021 - Current
- Help and support in studying, practicing, and completing tasks in English language and literature; enhancement of linguistic skills at all school and university levels.
- Enhanced student comprehension by implementing engaging and interactive online tutoring sessions.
- Established strong rapport with students, fostering a positive and motivating learning environment.
Vineyard Worker
Poderi Boscarelli
09.2024 - 10.2024
- Kept vineyard facilities and equipment in good working order for ongoing operations.
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
- Adapted work processes during extreme weather events such as droughts or heatwaves to maintain overall vineyard health and productivity.
Customer Service Officer
Love Holidays
07.2024 - 09.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
Barista
Centro Sportivo Roma 6
02.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Waitress
Bar Marani
04.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Theatre Usher and Promoter
Stageguess Roma
09.2016 - 07.2023
- Box Office Activities and Show Promotion
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
Online Tutor
Tutoringwithsyd
03.2021 - 06.2021
- Utilized various online platforms and tools to deliver effective tutoring services for remote learners.
- Analyzed student progress to adjust lesson planning for improvement.
Kitchen Team Member
Wasabi Sushi & Bento
07.2015 - 09.2015
- Collaborated with team members to expedite orders during peak hours, minimizing wait times for customers.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Participated in ongoing training sessions to stay current on industry trends and best practices for food preparation.
Education
Master of Arts - Anthropology
Università Degli Studi Di Roma "La Sapienza"
Rome, Italy07.2023
BBA - Anthropology
Università Degli Studi Di Roma "La Sapienza"
Rome, Italy01.2022
DIPLOMA LICEO CLASSICO -
Polo scolastico Guido Nolfi
06.2013
Skills
- Assessment strategies
- Customer service
- Strong multitasking
- Friendly and outgoing
- Time management
- Attention to detail
- Customer focus
- Multilingual abilities
Personal Information
- Date of Birth: 04/17/95
- Nationality: Italiana
- Driving License: B
Data Protection Consent
Autorizzo il trattamento dei miei dati personali presenti nel CV ai sensi dell'art. 13 d. lgs. 30 giugno 2003 n. 196 - 'Codice in materia di protezione dei dati personali' e dell'art. 13 GDPR 679/16 - 'Regolamento europeo sulla protezione dei dati personali'.
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
French
Elementary (A2)
Portuguese
Intermediate (B1)
Italian
Bilingual or Proficient (C2)
Timeline
Vineyard Worker
Poderi Boscarelli
09.2024 - 10.2024
Customer Service Officer
Love Holidays
07.2024 - 09.2024
Barista
Centro Sportivo Roma 6
02.2024 - 08.2024
Waitress
Bar Marani
04.2023 - 07.2024
Online Tutor
GoStudent
11.2021 - Current
Online Tutor
Tutoringwithsyd
03.2021 - 06.2021
Theatre Usher and Promoter
Stageguess Roma
09.2016 - 07.2023
Kitchen Team Member
Wasabi Sushi & Bento
07.2015 - 09.2015
DIPLOMA LICEO CLASSICO -
Polo scolastico Guido Nolfi
Master of Arts - Anthropology
Università Degli Studi Di Roma "La Sapienza"
BBA - Anthropology
Università Degli Studi Di Roma "La Sapienza"
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