Agnelis Hernández Cupeles
San Juan,PR
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Focused Martial Arts Instructor proficient in Taekwondo. Well-versed in basic through advanced techniques. Excellent leader and upbeat team player with 20 years of related experience.
Overview
2
2
Languages
1
1
Certification
11
11
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Cashier
Mr. Special
Mayagüez, PR
09.2018 - 06.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record all transactions accurately and efficiently.
Assistant Instructor
Western Taekwondo Aacademies
Cabo Rojo, PR
01.2009 - 12.2016
- Taught both core principles and fighting techniques to students of all levels.
- Helped students prevent injuries and rendered calm and professional aid in case of accidents.
- Imparted key etiquette points, discipline and respect.
- Coached new students by breaking down techniques into simple moves.
- Evaluated student performance to determine promotion in rank.
- Met needs of different students by adapting teaching materials and methods.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Organized activities to promote learning and increase student enjoyment.
Education
High School Diploma -
Academia Inmaculada Concepción
Mayagüez, Puerto Rico 08.2009 - 05.2013
No Degree - Geology
Universidad De Puerto Rico, Recinto De Mayagüez
Mayagüez, Puerto Rico 08.2013 - 12.2015
Bachelor of Science - Biology
Universidad Interamericana De Puerto Rico
San Germán 01.2016 - 06.2019
M.D. - Medicine
Universidad Autónoma De Guadalajara
Guadalajara, Jalisco, Mexico 07.2020 - Current
Skills
Customer assistance
Cash Handling
Product and service sales
Cash register systems
Cash register operation
Curriculum Development
Testing and grading
Group and individual instruction
Lesson Planning
Teamwork
Certification
Overdose Prevention and Bystander Training
Timeline
Overdose Prevention and Bystander Training
08-2021
M.D. - Medicine
Universidad Autónoma De Guadalajara
07.2020 - Current
Customer Service Cashier
Mr. Special
09.2018 - 06.2020
Bachelor of Science - Biology
Universidad Interamericana De Puerto Rico
01.2016 - 06.2019
No Degree - Geology
Universidad De Puerto Rico, Recinto De Mayagüez
08.2013 - 12.2015
High School Diploma -
Academia Inmaculada Concepción
08.2009 - 05.2013
Assistant Instructor
Western Taekwondo Aacademies
01.2009 - 12.2016