Agus Winarko

• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Replenished guest room water glasses, toiletries, and paper products.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Transported and stored guest luggage to provide safekeeping of personal belongings.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

Clean and mantain assigned BASO section and perform Stateroom Attendant duties as back of The house employee

• Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
• Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
• Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
• Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.

• Observed recreational users to detect safety concerns and prevent ongoing
• Conducted patrols to identify and help those in need of immediate care and assistance.
• Checked side duty list for opening and closing procedures.

• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.

• Monitored workflow to improve employee time management and increase productivity.
• Achieved results by working with staff to meet established targets.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Solicited customer feedback to identify and improve on areas of weakness.