Summary
Overview
Work History
Education
Skills
Timeline
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AGUSTIN COBIAN

AGUSTIN COBIAN

Software Engineer
Cuernavaca

Summary

33-year-old Computer Technology Engineer Tech and innovation enthusiast with over 7 years of experience in computer technologies and industrial engineering. Proven ability in customer support, technical troubleshooting, and team coordination in remote environments.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Customer support specialist (remote)

Nature Sweet Mx
03.2023 - 07.2025
  • Ensured SLA compliance for Level 2 support within JIRA.
  • Resolved technical tickets and provided direct user training to identify root causes.
  • Created operational manuals and video tutorials to reduce unnecessary tickets.
  • Administered SQL databases for Microsoft Dynamics GP.

Test Team Leads

uTest
05.2020 - 01.2025
  • Led Latin America team for localization and Spanish translation.
  • Facilitated communication and support for teams of 100–200 members.
  • Maintained constant coordination via Slack, MS Teams, and Discord.

Tester Freelancer

Testlio
02.2020 - 01.2025
  • Participated in invitation-only QA projects for mobile and web apps.
  • Conducted functional and regression testing (FRT).
  • Reported feedback and bugs clearly and effectively.

Tester

Afore Coppel
04.2020 - 12.2022
  • Responsible for testing all system modules within the Afore platform, including API implementation, environment setup, and conducting tests in both production and staging environments.
  • Proficient in using Postman, PostgreSQL, and SQLite.
  • Performed code review and debugging in C#, C++, Python, Java, and JavaScript.

Jr service desk analyst and back up en end to end

Cuernavaca
01.2017 - 12.2019
  • Monitored analyst performance and ensured service delivery for multiple clients.
  • Conducted quality control using KPIs, Gantt charts, and deadline tracking.
  • Provided technical support and coordinated with internal teams.

Education

Bachelor's - Computer Engineering

Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
05.2017

Certificado de preparatoria -

PREPARATORIA UVM

Skills

  • Customer service excellence
  • Responsible
  • Decision-making
  • Problem-solving
  • Ticket management
  • Technical troubleshooting
  • SLA

Timeline

Customer support specialist (remote)

Nature Sweet Mx
03.2023 - 07.2025

Test Team Leads

uTest
05.2020 - 01.2025

Tester

Afore Coppel
04.2020 - 12.2022

Tester Freelancer

Testlio
02.2020 - 01.2025

Jr service desk analyst and back up en end to end

Cuernavaca
01.2017 - 12.2019

Bachelor's - Computer Engineering

Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)

Certificado de preparatoria -

PREPARATORIA UVM

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AGUSTIN COBIANSoftware Engineer