Goal-oriented individual with a strong grasp on the English language. Team player looking to improve efficiency and go above and beyond. Strong communicator with a heart of gold.
Overview
1
1
year of professional experience
Work History
CALL CENTER AGENT
ALORICA, PUEBLA
Puebla City, PUE
09.2022 - 12.2022
Evaluated and directed grievances, issues, and complaints to suitable divisions for follow-up and inquiry.
Demonstrated empathy and comprehension in handling difficult calls, minimizing tension and reaching satisfactory resolutions.
Solved client concerns with proactive one-call strategy, which led to high satisfaction rates.
Buyer
Incora
Saltillo, COA
05.2022 - 08.2022
Verified inventory requirements with suppliers.
Constant communication with vendors to avoid shipping issues.
Oversaw purchasing process, from initial requests to its conclusion.
Ricercatrice di Scienze Sociali at Laboratorio di Innovazione Economica e Sociale (LAINES), Università Iberoamericana di PueblaRicercatrice di Scienze Sociali at Laboratorio di Innovazione Economica e Sociale (LAINES), Università Iberoamericana di Puebla