AGUSTIN GARCIA DE LA VEGA
Puebla City,PUE
Summary
Goal-oriented individual with a strong grasp on the English language. Team player looking to improve efficiency and go above and beyond. Strong communicator with a heart of gold.
Overview
1
1
year of professional experience
Work History
CALL CENTER AGENT
ALORICA, PUEBLA
Puebla City, PUE
09.2022 - 12.2022
- Evaluated and directed grievances, issues, and complaints to suitable divisions for follow-up and inquiry.
- Demonstrated empathy and comprehension in handling difficult calls, minimizing tension and reaching satisfactory resolutions.
- Solved client concerns with proactive one-call strategy, which led to high satisfaction rates.
Buyer
Incora
Saltillo, COA
05.2022 - 08.2022
- Verified inventory requirements with suppliers.
- Constant communication with vendors to avoid shipping issues.
- Oversaw purchasing process, from initial requests to its conclusion.
Education
PRODUCTION AND ANIMATION
UNIVERSIDAD DEL VALLE DE PUEBLA
Puebla City, PUE05.2027
Skills
- Team player
- Vocal communicator
- Active listener
- Google Sheets
- Microsoft Office
- High APM
Timeline
CALL CENTER AGENT
ALORICA, PUEBLA
09.2022 - 12.2022
Buyer
Incora
05.2022 - 08.2022
PRODUCTION AND ANIMATION
UNIVERSIDAD DEL VALLE DE PUEBLA
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