AGUSTIN ALBERTO Hernandez
COMMERCIAL MANAGER
Torreón,COA
Summary
Dynamic Commercial Manager with a proven track record at Powermix, excelling in contract negotiation and customer relationship management. Enhanced client satisfaction through effective communication and strategic decision-making, while implementing cost-saving initiatives that improved profit margins. Skilled in team training and business development, driving performance and efficiency across teams.
Knowledgeable regional manager with proven track record in managing commercial operations and driving business growth. Successfully led cross-functional teams to achieve strategic objectives and streamline processes. Demonstrated expertise in negotiating contracts and optimizing revenue through effective sales strategies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dynamic individual with hands-on experience in tech sales / support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Commercial Manager
Powermix
Gomez Palacio, Durango, Mexico
04.2016 - Current
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
- Negotiated contracts with suppliers, securing favorable terms that resulted in significant cost savings.
- Coordinated trade shows and other promotional events, showcasing company offerings effectively to prospective clients.
- Implemented training programs for staff members, improving overall team performance and productivity levels.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Prepared sales presentations for clients showing success and credibility of products.
Support Specialist
Powermix
Gomez Palacio, Durango, Mexico
11.2009 - 12.2011
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Improved customer retention with empathetic and efficient handling of support cases.
- Developed and maintained knowledge base to assist in faster resolution of common issues.
- Contributed to development of customer feedback system to better understand user needs and expectations.
- Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
Education
No Degree - Electrical, Electronics And Communications Engineering
INSTITUTO TECNOLÓGICO DE LA LAGUNA
27000 05.2001 -
Skills
Customer relationship management
Product management
Key account management
Team Training
Sales support
Key performance indicators
Business administration
Contract negotiation
Business development
Pricing strategy
Manufacturing
Decision-making
Teamwork and collaboration
Effective communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of GOLDEN M in the development of ADM (Administrative Digital System).
Certification
CPSP - Certified Professional Sales Person
Timeline
Commercial Manager
Powermix
04.2016 - Current
Support Specialist
Powermix
11.2009 - 12.2011
No Degree - Electrical, Electronics And Communications Engineering
INSTITUTO TECNOLÓGICO DE LA LAGUNA
05.2001 -