Agustin Alberto Peña Jerez
Summary
Dedicated technology technician with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Owner - Administrator
Mini Super Los Chinos
09.2011 - Current
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the business.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed day-to-day business operations.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Restaurant Owner
Restaurant Bar Los Compadres
08.2013 - 07.2015
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained positive relationships with local community and government officials.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Supervised daily activities of restaurant.
IT Manager
Peña Minaya & Asociados
03.2005 - 09.2009
- Assisted in development of long-term strategies to grow department and resources.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw daily performance of computer systems and immediately responded to different types of issues to keep network up and running.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
IT Technician
CDEEE
08.2002 - 02.2005
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Monitored system performance to identify potential issues.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Configured and tested new software and hardware.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Education
No Degree - Business Administration
Universidad Iberoamericana (UNIBE)
Santo Domingo, Dominican RepublicNo Degree - Engineering Technology
Pontifica Universidad Catolica Madre Y Maestra
Santo Domingo, Dominican RepublicCertificate - SQL: Basic To Complex Queries
UDEMY
Online03.2023
Certificate - Installation And Configuration Windows Server 2016
UDEMY
Online02.2022
Certificate - Master Digital Design With Adobe Photoshop CC 2019
UDEMY
Online11.2021
High School Diploma -
Colegio Minetta Roques
Santo Domingo, Dominican Republic08.1997
Skills
- Adaptability
- Team Oversight
- Client Service
- Inventory Management
- Business Management
- Decision-Making
- Team Collaboration
- Interpersonal Skills
- Problem-Solving
- Technical Troubleshooting
- Operating system management
- User Support
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Restaurant Owner
Restaurant Bar Los Compadres
08.2013 - 07.2015
Owner - Administrator
Mini Super Los Chinos
09.2011 - Current
IT Manager
Peña Minaya & Asociados
03.2005 - 09.2009
IT Technician
CDEEE
08.2002 - 02.2005
No Degree - Business Administration
Universidad Iberoamericana (UNIBE)
No Degree - Engineering Technology
Pontifica Universidad Catolica Madre Y Maestra
Certificate - SQL: Basic To Complex Queries
UDEMY
Certificate - Installation And Configuration Windows Server 2016
UDEMY
Certificate - Master Digital Design With Adobe Photoshop CC 2019
UDEMY
High School Diploma -
Colegio Minetta Roques
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