Ahmed Manzur Flores
Medical Spanish Interpreter
Cuernavaca, Morelos
Summary
Dynamic professional with a proven track record in healthcare and customer service, exemplified during my tenure at HQ Human Quality-LSS Language Line Solutions. Skilled in patient confidentiality and empathy, I enhanced patient satisfaction and facilitated effective communication. Demonstrated exceptional teamwork and decision-making abilities across diverse roles, significantly improving client fitness levels and guest experiences.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Spanish Medical Interpreter
HQ Human Qualiity-LSS Language Line Solutions
Cuernavaca Morelos
04.2023 - Current
- Collaborated closely with nursing staff and medical providers to provide essential information about patient conditions, ensuring proper care delivery.
- Ensuring all HIPPA guidelines are properly met at all times
- Provide clear interpretation without omissions or additions
- Ensuring to be constantly updated in medical terminology
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
Certified Personal Fitness Trainer
Self Employed Services
Cuernavaca Morelos
01.2015 - 04.2021
- Improved client fitness levels by creating personalized workout plans tailored to individual needs and goals.
- Educated clients on proper form and technique, reducing the risk of injury during workouts.
- Successfully guided clients through weight loss journeys by designing effective diet plans along with customized exercise routines.
- Conducted thorough fitness assessments to establish baseline measurements and set achievable goals for clients.
- Collaborated with gym management to develop and implement promotional strategies for personal training services, resulting in increased client acquisition.
- Maintained detailed records of client progress, using data analysis to make informed decisions about future training approaches.
- Assisted clients in rehabilitating from injuries or surgeries through carefully designed recovery exercises and stretches.
Hotel Front Desk Receptionist
Accor Hotels
Gold Coast Queensland
10.2018 - 07.2019
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
Operations Manager
ZHOA Restaurant Bar
Cuernavaca Morelos
01.2009 - 10.2014
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Certificate - Health And Fitness
Gold Coast International College
Gold Coast, Queensland Australia 10.2018 - 01.2019
Bachelor Degree in Marketing - Marketing
Universidad Del Valle De Mexico
Cuernavaca, Morelos, Mexico 01.2008 - 01.2012
First Certificate in English FCE - English Language
FCE English
University Of Cambridge London 01.2004 - 01.2005
Skills
Patient confidentiality
Medical ethics
Anatomy
Memory retention
Empathy and sensitivity
Healthcare systems
Fluent english
Fluent spanish
Teamwork
Client service
Decision-making
Time management abilities
Timeline
Spanish Medical Interpreter
HQ Human Qualiity-LSS Language Line Solutions
04.2023 - Current
Hotel Front Desk Receptionist
Accor Hotels
10.2018 - 07.2019
Certificate - Health And Fitness
Gold Coast International College
10.2018 - 01.2019
Certified Personal Fitness Trainer
Self Employed Services
01.2015 - 04.2021
Operations Manager
ZHOA Restaurant Bar
01.2009 - 10.2014
Bachelor Degree in Marketing - Marketing
Universidad Del Valle De Mexico
01.2008 - 01.2012
First Certificate in English FCE - English Language
FCE English
01.2004 - 01.2005
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