Summary
Overview
Work History
Education
Skills
Timeline
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Ahmed Abdull Morales Vargas Dorantes

LNI
Puebla

Summary

Information analyst specialized in management and customer service.
Administrative assistant, experienced in quick conflict resolution.
Excellent learning skills and flexibility.
Service-oriented support assistant. Core competencies include package
office, as well as excellent skills in communication and time management. Performs
tasks with efficiency and precision.
Experience in positioning products according to their characteristics and customer needs.
client, using methodologies and strategies based on market studies, tropicalization, and
segmentation.
Social media management, and advertising campaigns.

Overview

4
4
years of professional experience

Work History

Agent Representative

GGA Solutions Root Insurance
09.2023 - 01.2024
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • File claim , and claim support for insurance
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer emails or calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Agent Support Specialist

Foundever Bath And Body Works
01.2023 - 09.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Presented purchase offers to sellers for consideration.
  • Customer Support
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Receptionist Administrator

Berlitz
02.2022 - 11.2022
  • Handled complaints and questions, and re-directed calls to other team members.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.

Assistant of Direction

Notaria 3 / Notaria 5
09.2019 - 11.2022
  • Assisted manager in all aspects of business operations.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Education

BBA - International Business

Benemerita Universidad Autonoma De Puebla
Puebla Pue
05.2001 -

Skills

Client Relationship Building

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Timeline

Agent Representative

GGA Solutions Root Insurance
09.2023 - 01.2024

Agent Support Specialist

Foundever Bath And Body Works
01.2023 - 09.2023

Receptionist Administrator

Berlitz
02.2022 - 11.2022

Assistant of Direction

Notaria 3 / Notaria 5
09.2019 - 11.2022

BBA - International Business

Benemerita Universidad Autonoma De Puebla
05.2001 -
Ahmed Abdull Morales Vargas DorantesLNI