Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aileen Melo

New York,CMX

Summary

Proven achiever in sales and customer service, I exceeded quotas at Millennium Toyota through expert contract negotiation and a solutions-oriented mindset. Fluent in Spanish, I enhanced client relations and fostered repeat business by leveraging strong communication skills and attention to detail, significantly contributing to dealership success.

Overview

14
14
years of professional experience

Work History

Car Sales Consultant

Millennium Toyota
08.2023 - Current
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Maintained up-to-date database of sales contacts and customer information.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
  • Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
  • Contributed to dealership success through participation in promotional events and marketing initiatives.

Surgical Coordinator

New York Plastic Surgery
11.2021 - 08.2023
  • Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
  • Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
  • Managed scheduling for clinical rotations, ensuring sufficient coverage while considering staff preferences and workload balance.
  • Addressed any concerns or issues related to clinical operations promptly, maintaining a high level of professionalism at all times.
  • Improved clinical efficiency by streamlining the coordination of equipment, instruments, and supplies for surgical procedures.
  • Collaborated with surgeons to optimize the planning and execution of complex surgeries.
  • Ensured patient safety by monitoring adherence to infection control policies and conducting regular audits.
  • Actively contributed to the development of department policies and procedures, ensuring compliance with regulatory requirements and accreditation standards.

Surgical Coordinator

Quality Orthopedics & Joint Care
06.2020 - 02.2021
  • Worked closely with operating room staff to ensure proper setup and sterilization of instruments prior to each case.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Coordinated with anesthesia providers to ensure timely arrival and preparation for scheduled surgeries.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted with medical coding and billing tasks.

Dental Receptionist

Midqueens Dental & Associates
05.2011 - 06.2020
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Communicated with clients to determine goals and performed client assessments.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Helped patients complete necessary medical forms and documentation.

Sales Associate

Victoria's Secret
08.2010 - 10.2011
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Engaged in team sales targets and addressed deficiencies to management.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Increased store sales by cross-selling complementary items.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Associate of Applied Science - Health Information Technology

TCI College of Technology
New York
06.2016

Skills

  • Contract Negotiation
  • Sales Conversion
  • Calculating Prices
  • Friendly and Enthusiastic
  • Bilingual - Spanish
  • Documentation and Reporting
  • Strong Communication and Interpersonal Skills
  • Solutions-oriented mindset
  • Sales and Marketing
  • Lead Follow Up
  • Customer Service
  • Auto Financing
  • Attention to Detail
  • Product Demonstrations
  • Goal-oriented

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Car Sales Consultant

Millennium Toyota
08.2023 - Current

Surgical Coordinator

New York Plastic Surgery
11.2021 - 08.2023

Surgical Coordinator

Quality Orthopedics & Joint Care
06.2020 - 02.2021

Dental Receptionist

Midqueens Dental & Associates
05.2011 - 06.2020

Sales Associate

Victoria's Secret
08.2010 - 10.2011

Associate of Applied Science - Health Information Technology

TCI College of Technology

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