Aime Del Carmen Tenorio Gonzalez
Entrepeneur
El Paso, TX.
Summary
Reliable bi-lingual employee seeking for a strong position in your company. Offering excellent communication and good judgment. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level manager or any position. Ready to help team achieve company goals.
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I'm organized and dependable candidate successful at managing multiple priorities with a positive attitude ready to start as soon as possible.
Overview
14
14
years of professional experience
13
13
years of post-secondary education
Work History
Registered Animal Breeder
Self- Employed
08.2012 - Current
- Handled average 20-50 calls and 10-100 messages per day to address customer inquiries and concerns.
- Delivered animals to customer locations internationally within specific timeframe, providing satisfaction to our clientele.
- Experience in handling, dogs, cats, and exotic animals such as cubs, primates and calves.
- Kept records of animal health, medical treatment and injections and growth progress.
- Stocked, cleaned and disinfected habitats of many animals to protect health and wellbeing.
- Selected animals for breeding and semen specimens to be used according to knowledge of animals, genealogies and desired offspring characteristics.
- Oversaw payment, transfer and documentation for sales of many animals to new private and commercial owners.
- Fed, groomed and watered animals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns after purchasing an animal.
Manager
Every Moment "Adult Boutique"
Juarez Chihuahua
04.2021 - 01.2023
- Performed statistical analyses to gather data for operational and forecast team needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recruited and hired top performers to add talent and value to department.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Researched competitors' activities and products to uncover new trends
- Used vendor expertise to deliver educational content to sales team.
Manager
Every Moment "Grooming Spa"
El Paso, TX
12.2021 - 12.2022
- Ordered supplies for forecasted grooming demands.
- Aligned grooming services with brand promise for quality and customer care.
- Recruited and trained staff to offer grooming services for diverse animals.
- Scheduled in-house and vendor work accounting for sales and customer volume.
- Evaluated employee performance through close observation and performance rubrics.
- Upheld 24-hour response time to service requests.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Monitored company inventory to keep stock levels and databases updated.
- Managed and maintained health, welfare and proper care of animals.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Retail Sales Associate
Sprint
El Paso
03.2013 - 06.2014
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Informed customers of current store promotions to encourage additional sales purchases.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Education
PRE-K - 6TH GRADE
Loretto Academy
El PASO TX. 08.1998 - 05.2005
Middle School
Tec De Monterrey
Juarez Chih. Mexico 08.2008 - 07.2010
Highschool
Radford High School
El Paso TX. 08.2010 - 05.2012
Pre-Law Certificate Program
Standford University
Palo Alto. California 05.2012 - 08.2012
Incomplete Nursing With A Minor in Pre-law
University of Texas At El Paso
El Paso TX. USA 08.2012 - 05.2015
Skills
Negotiation
Retail store support
Complaint resolution
Professional telephone demeanor
Strategic planning
Creative merchandising
Verbal and written communication
Coaching and mentoring
Business Development
Sales and marketing
Business administration
Strong computer skills
Timeline
Manager
Every Moment "Grooming Spa"
12.2021 - 12.2022
Manager
Every Moment "Adult Boutique"
04.2021 - 01.2023
Retail Sales Associate
Sprint
03.2013 - 06.2014
Registered Animal Breeder
Self- Employed
08.2012 - Current
Incomplete Nursing With A Minor in Pre-law
University of Texas At El Paso
08.2012 - 05.2015
Pre-Law Certificate Program
Standford University
05.2012 - 08.2012
Highschool
Radford High School
08.2010 - 05.2012
Middle School
Tec De Monterrey
08.2008 - 07.2010
PRE-K - 6TH GRADE
Loretto Academy
08.1998 - 05.2005
Languages spoken fluently
I am a bi-lingual individual who can fluently solve any customer's or team members' problems in both Spanish and English.
Languages spoken fluently
I am a bi-lingual individual who can fluently solve any customer's or team members' problems in both Spanish and English.