AIMEE LUNA AVILA
Summary
Proactive Customer Experience Specialist focused on optimising service delivery and enhancing customer satisfaction. Delivered impactful onboarding and fraud prevention measures while utilising data analysis to inform decision-making and improve service strategies. Committed to fostering a healthy work environment and embracing professional challenges for personal growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Nu México
CDMX
12.2020 - Current
- Analysed customer feedback to identify areas for improvement and implement necessary changes.
- Listened to individual complaints with an open mind and asked detailed questions to understand issues.
- Managed operations of external customer service agencies to enhance quality of service delivery.
- Prepared detailed reports on customer service trends and presented findings to senior management.
- Coordinated onboarding and implemented fraud prevention measures.
Education
Bachelor - Psychology
School of Psychology, National Autonomous University of Mexico (UNAM)
01-2018
Skills
- Customer service excellence
- Onboarding coordination
- Relationship management
- Data analysis
- Data management
- Fraud prevention
- Process improvement
- Project management
- Google Sheets
- Quicksight
- Databricks
- Python
- Time management
- Communication skills
- Team collaboration
- Adaptive team player
- Decision making
- Problem-solving
- Strategic thinking
- Critical thinking
- Quality Control
- Remote teamwork
Languages
Spanish
French
English
Custom Section
One of my professional goals is to evolve within the company where I develop by applying my high sense of responsibility and commitment contributing to a healthy and pleasant work environment., I like professional and personal challenges because I believe faithfully that a person grows up when facing new situations.
Websites, Portfolios and Profiles
https://www.linkedin.com/in/aimee-luna-avila-643b96b4
Languages
4,B2,1,A1
Certification
- Information Security certified
- Insider trading certified
- Non financial risks certified
- Anti-money laundering certified
- Administración integral de riesgos 2024 certified
Diplomas y Hobbies
- Music
- Play piano
- Cats
- Plants
- Travel around the world to go to concerts
Timeline
Customer Experience Specialist
Nu México
12.2020 - Current
Bachelor - Psychology
School of Psychology, National Autonomous University of Mexico (UNAM)