Akailah Fallon
North Hills
Summary
Dedicated and organized financial professional with a proven track record of building strong relationships and solving complex problems. Thrives in fast-paced, high-pressure environments and motivated to excel. Self-driven team player excelling at fostering relationships across all management levels. Strong customer service and communication capabilities, thriving in creative environments.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AT&T
11.2023 - Current
- Provided sales support and customer service through various communication channels including phone, chat, video calls, and cold outreach.
- Demonstrated product features aligned with customer needs, maintained knowledge of wireless services and equipment.
- Maximizing client assistance to consistently meet and exceed daily sales targets.
Financial Advisor Team Lead
Primerica
02.2022 - 08.2024
- Run financial assessment's for clients to create a financial GPS for the correct amount of life insurance, retirement solutions, debt freedom and more
- Evaluated current financial situation of clients before recommending any policy changes.
- Developed a portfolio of clients through networking and referrals.
Esthetician - Customer Service
L & R Salon
02.2019 - 06.2021
- Conducted consultations with new clients to assess skin type and discuss desired outcomes
- Delivered exceptional customer service to affluent customers, managing day-to-day activities and increasing product sales
- Beauty specialist role in a day spa, creating calming and revitalizing environments for diverse clientele
Office Assistant
IIS Insurance
07.2015 - 09.2018
- Assisted CEO in managing outbox leads and auto policies, while also handling general service invoices.
- Directed and facilitated requests to ensure timely resolution.
- Served as the primary contact for customers and vendors, answering calls, emails, faxes, other inquiries.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Performed accurate and efficient data entry tasks.
Education
Some College (No Degree) - Cognitive Psychology 2016-2018
Los Angeles Valley College
Van Nuys, CAHigh School Diploma -
Golden Valley High School
06-2016
Skills
- Strong organization skills
- Customer Service/ Management
- Effective Communication
- Attention to Detail
- Computer Proficiency
- Positive and professional
- Dependable
- Punctual
Timeline
Customer Service Representative
AT&T
11.2023 - Current
Financial Advisor Team Lead
Primerica
02.2022 - 08.2024
Esthetician - Customer Service
L & R Salon
02.2019 - 06.2021
Office Assistant
IIS Insurance
07.2015 - 09.2018
Some College (No Degree) - Cognitive Psychology 2016-2018
Los Angeles Valley College
High School Diploma -
Golden Valley High School
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