Word
Alain Herrera Torres
Internacionalista
Ciudad de México
Summary
- Self-motivated Concierge with exceptional customer care skills offers experience managing administration, reception and safety support operations. Follows procedures to uphold company policies for professional, consistent service. Decisive and responsible for informed decision-making.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Concierge
Vidanta
Solidaridad, Playa del Carmen, Quintana Roo
11.2021 - 02.2024
- Coordinated with housekeeping or maintenance department to address needs of clients.
- Arranged for transportation to and from the airport, train station and events for visitors upon request.
- Answered and transferred calls to designated recipients.
- Transported luggage to and from rooms to accommodate guests.
- Greeted guests and managed check-in and check-out procedures.
- Provided guests with keys and directions to room locations.
- Provided guests with lists of upcoming activities and events.
- Booked special reservations for dinner, entertainment and transport.
Delivery Service & Waiter
Sonora Grill
Álvaro Obregón , Ciudad de México
11.2020 - 10.2021
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Informed customers regarding ingredients used to address allergy and dietary issues.
Student Social Worker
Secretaria de Relaciones Exteriores
Cuauhtémoc, Ciudad de México
04.2018 - 10.2018
- Collaborated with care professionals to develop unique treatment plans tailored to individual client concerns.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Reported on case progress, updates and interventions in alignment with regulatory standards.
- Making reports about the incomes about the Mexico´s Consulates in US AND Canada.
- Create post in Twitter and Facebook about differents activities doing in the Consulates.
Education
Diploma of Higher Education - International Relations
Universidad Insurgentes
Ciudad de Mexico 09.2014 - 09.2017
Skills
Guest experiences
undefinedSoftware
Excel
Power Point
Inssis
Soft Restaurant
Certification
Butler Service
Timeline
Butler Service
07-2023
Concierge
Vidanta
11.2021 - 02.2024
Delivery Service & Waiter
Sonora Grill
11.2020 - 10.2021
Student Social Worker
Secretaria de Relaciones Exteriores
04.2018 - 10.2018
Diploma of Higher Education - International Relations
Universidad Insurgentes
09.2014 - 09.2017
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