Alan Breton Trujillo
Senior Sales Support Coordinator
Mexico City
Summary
Efficient Senior Sales Support Coordinator trained in receiving and processing incoming customer and sales inquiries. Vetted contacts for potential sales opportunities and effectively used CRM software. Helped sales personnel spot and understand trends by tracking, modeling and reported on market and customer data.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Senior Sales Support Coordinator
Thomson Reuters
2 2023 - Current
- Create commercial policy and NST forms and submit them.
- Create sales proposals with information regarding products, pricing, financial terms, etc.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Provided comprehensive training for new hires on company policies, procedures, and software systems to ensure seamless integration within the team.
- Participation in projects to improve the sales process, from lead engagement to post-sale follow ups.
- Collaborated with the sales team to develop customized proposals and product offerings for prospective clients.
Sales Support Coordinator
Thomson Reuters
02.2022 - 02.2023
- Complete administrative duties for the sales team
- Post-Sale follow-up
- List creation and distribution
- Create commercial policy and NST forms and submit them
- Create proposals with information regarding products, pricing, financial terms, etc.
- Tracked sales data for analysis and forecasting.
Customer Service/Collections Representative
Call Center Services International
12.2021 - 02.2022
- Inbound calls for Westlake Financial Services.
- Provided thorough documentation of all interactions with customers, allowing for seamless handoffs between team members and accurate account management.
- Processed debtor payments and updated accounts to reflect new balance.
- Increased customer satisfaction by promptly addressing and resolving account issues.
Virtual Assistant
Auberge de nos Aïeux
07.2021 - 10.2021
- Assistance regarding project to start operations in Mexico
- Research for local, state and national laws regarding touristic services operations in Mexico.
Kaplan Medical México Sales Coordinator
Global Education Corp.
02.2020 - 04.2020
- Sale of United States Medical Licensing Examination-focused courses for Mexican medical students
- Customer care
- Support in the process of applying for a US visa for medical students.
Education
Bachelors Degree - International Relations
Universidad Del Valle De México
Mexico City, Mexico 08.2015 - 05.2020
Skills
Work under pressure
Communication
Decision making
Fast learning
Adaptation to change
Sales experience
Administrative roles experience
Interpersonal skills
Time management
Further Training
- Attendance at the XXXII Annual Congress of the Mexican Association for International Studies.
- Be The Manager People Won't Leave - LinkedIn. February 2023.
- How to Organize Your Time and Your Life - LinkedIn. February 2023.
- Leading Yourself - LinkedIn. February 2023.
Timeline
Sales Support Coordinator
Thomson Reuters
02.2022 - 02.2023
Customer Service/Collections Representative
Call Center Services International
12.2021 - 02.2022
Virtual Assistant
Auberge de nos Aïeux
07.2021 - 10.2021
Kaplan Medical México Sales Coordinator
Global Education Corp.
02.2020 - 04.2020
Bachelors Degree - International Relations
Universidad Del Valle De México
08.2015 - 05.2020
Senior Sales Support Coordinator
Thomson Reuters
2 2023 - Current