Alan Enriquez
San Luis Potosí, S.L.P.
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires. Works well under pressure and always has an assertive attitude.
Overview
7
7
years of professional experience
Work History
Operative Supervisor
Circus Park S.A. De C.V.
10.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Electronics Sales Associate
Operadora De Negocios Crucero S.A. De C.V.
06.2016 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Assisted customers by answering questions and fulfilling requests.
Education
Technical Degree - Logistics Management
CECYTE 1 Lomas Del Mezquital
Satélite Sur #750, Lomas Del Mezquital07.2015
Skills
- Fluent in English
- MS Office
- Problem-Solving
- Verbal Communication
- Written Communication
- Analytical Thinking
- Dependable and Responsible
- Decision-Making
Timeline
Operative Supervisor
Circus Park S.A. De C.V.
10.2021 - Current
Electronics Sales Associate
Operadora De Negocios Crucero S.A. De C.V.
06.2016 - 03.2021
Technical Degree - Logistics Management
CECYTE 1 Lomas Del Mezquital
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