Alan Estrada Méndez

Technical validation of deployments and remote equipment provisioning via VPN using cloud management platforms like NCE. Proactive troubleshooting and project delivery with 100% compliance, audited documentation (MOPs, logs), and zero post-implementation incidents in hybrid and multi-cloud environments. Tools: ISDP, QC, NCE, NCP, NETWIN, GRANITE, M365

Configured and deployed antenna parameters via cloud-based platforms, ensuring alignment with customer network specs. Monitored deployments, maintained change records, and collaborated with RF teams to optimize performance while adhering to strict change management protocols. Toois: ISDP, QC, NCE, SPLAN, M365

Monitoring infrastructure, resolving performance issues, and handling daily tickets. Actively review ATPs and PMs. Boosted customer satisfaction through efficient troubleshooting with diagnostic tools and team collaboration. Tools: Remedy, NCE, ISDP, M365

Created and updated inventory reports while implementing efficient tracking systems and analyzing data to identify and resolve stock discrepancies, established robust inventory control measures to minimize loss and theft. Tools: SAE, M365