Alan Francisco Vera Balbuena
Chemical Engineer
Mexico City
Summary
Chemical engineer with strong analytical skills and extensive experience in project implementation. Efficiently manages multiple tasks and leads teams to success in dynamic environments. Solid knowledge in chemicals, energy resources, and electromobility strengthens ability to tackle technical challenges and make informed decisions in the field.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Growth & Operations Manager
S2G Energy
Mexico City
02.2025 - Current
- Enhanced revenue growth by implementing data-driven strategies and optimizing marketing campaigns.
- Managed cross-functional teams to ensure timely execution of growth initiatives and projects.
- Increased customer retention rates by implementing targeted engagement strategies and personalized content.
- Collaborated with product development team to optimize onboarding process, boosting new user activation rates.
Customer Success Manager
S2G Energy
Mexico City
06.2023 - 01.2025
- Planned and executed an $84,000 water and electricity monitoring project across 264 sites nationwide within a 7-month timeframe.
- Planned and executed an industrial digitalization project of 80 water, electricity, and gas points, valued at $70,000, in a single industrial plant within 15 days.
- Executed an industrial digitalization project of over 300 water, electricity, and gas points, valued at $215,000, across 2 industrial plants simultaneously within 60 days.
- Lead the Customer Success (CS) team within the organization.
- Coordinated interdisciplinary teams across multiple locations simultaneously.
- Supported the commercial team with technical assessments, structuring of economic proposals, and presenting Industrial Digitalization solutions to potential clients.
- Fostered customer satisfaction and loyalty through proactive problem resolution and continuous follow-up.
Customer Success Jr. Account Manager
S2G Energy
Mexico City
03.2023 - 06.2023
Customer Success Consultant
S2G Energy
Mexico City
01.2023 - 03.2023
Innovation Consultant
The Chemours Company
Mexico City
03.2020 - 11.2022
- Established and maintained the connection between technical and marketing organizations to deliver and add technical value to the customer experience.
- Participated in the value creation process carried out by the sales team for selected clients.
- Developed an in-depth understanding of clients' industries, processes, and technologies, translating insights into new business opportunities.
- Created technical materials and conducted research to leverage data for marketing campaigns (email marketing/content marketing).
- Designed and implemented explanatory materials for various webinars focused on the Mexican and Brazilian markets.
- Followed up with potential clients to increase brand positioning by offering personalized technical information.
Education
Master's Degree - Quality and Applied Statistics
Universidad La Salle
Mexico City, Mexico 08.2018 - 04.2020
Bachelor's Degree - Chemical Engineering
Universidad La Salle
Mexico City, Mexico 08.2012 - 12.2017
Skills
- Leadership
- Teamwork
- Strategic Planning
- Effective Communication
- Customer Orientation
- Resilience
- Technical Support
- Process Optimization
- Working Under Pressure
- Customer acquisition
- Competitor analysis
- Brand development
Publications
Development of an accelerated test method for dirt pick-up resistance, Daniel Kraiter, Brown, Scott, Diebold, Michael, Jernakoff, Peter, Vera-Balbuena, Alan, 07/01/21, Journal of Coatings Technology and Research, 18, 3, Dirt resistance in exterior coatings is crucial and influenced by regional factors. Manufacturers optimize formulas, but testing is slow. A new accelerated thermal adhesion test method enables rapid improvements in dirt resistance, correlating well with early exposure results and validated across various regions.
Timeline
Growth & Operations Manager
S2G Energy
02.2025 - Current
Customer Success Manager
S2G Energy
06.2023 - 01.2025
Customer Success Jr. Account Manager
S2G Energy
03.2023 - 06.2023
Customer Success Consultant
S2G Energy
01.2023 - 03.2023
Innovation Consultant
The Chemours Company
03.2020 - 11.2022
Master's Degree - Quality and Applied Statistics
Universidad La Salle
08.2018 - 04.2020
Bachelor's Degree - Chemical Engineering
Universidad La Salle
08.2012 - 12.2017
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