Alan MACIEL MUÑIZ
Veracruz,VER
Summary
Language professional with experience in translating and interpreting across various languages. Skilled in real-time communication, cultural nuance understanding, and delivering accurate interpretations. Adept at managing multiple tasks remotely and ensuring confidentiality in all interactions. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2
2
years of professional experience
Work History
OPI Interpretation
LANGUAGE LINE SOLUTIONS (for Kelly Services)
01.2024 - 10.2024
- Medical, banking, 911, vehicle insurance claims, school interpreting services, mortgage.
- Received positive feedback from clients for accurately conveying tone, emotion, and intent during sensitive situations.
- Specialized in medical interpreting, conveying critical information between patients and healthcare professionals with sensitivity and precision.
- Ensured confidentiality when exchanging sensitive information, maintaining strict adherence to ethical guidelines.
- Streamlined communication between parties by providing efficient and accurate interpretation services during the calls.
- Maintained a high level of professionalism, adapting quickly to different clients' needs and preferences in interpreting styles.
Customer Service Representative (CSR)
VERIZON WIRELESS (for Alorica)
02.2023 - 09.2023
- Built rapport with customers through courteous and professional communications.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Bachelor in Business Administration -
UNIVERSIDAD VERACRUZANA
Veracruz, Mexico02-2025
Skills
- Leadership
- Continuous learning orientation
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Emotional intelligence
- Interpreting equipment use
- Active listening
- Listening accuracy
- Technical vocabulary
- Professional demeanor
- Terminology research
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Computer Skills
- Intercultural Sensitivity
Languages
English
Spanish
Timeline
OPI Interpretation
LANGUAGE LINE SOLUTIONS (for Kelly Services)
01.2024 - 10.2024
Customer Service Representative (CSR)
VERIZON WIRELESS (for Alorica)
02.2023 - 09.2023
Bachelor in Business Administration -
UNIVERSIDAD VERACRUZANA
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