Alan Meza Viveros

*Responsible for logistics Last mile operation day-to-day on demand delivery operations in Baja California & Baja california Sur, monitoring around 30 stores & 21 transportations vendors for middle mile & last mile transportation in order to set and manage resources in time according company KPIS & NPS expectation & goals to give our costumer a great experience.

*Managing Financial Forecast vs real shipping cost and financial General sales planning, maximized savings with performance monitoring (Productivity & Cost per shipment) by Store.

*invoicing follow up insure vendors payment in time, according contractual premises for ecommerce demand & ensure monitoring of compliance with forecast and monthly expenses Assign and monitoring effective stores monthly budget

*Communication & follow up transportation between Distribution center to direct stores in order to have a correct assortment & FIFO inventory

*Schedule a monthly visit agenda for extern stores and distribution center to monitoring transportation certificated, supplies & service standard

*Implement a product solutions between ISS & Product Office for automatization of invoice national process for retail distribution centers & stores operation

*Omnichannel Operation follow Enhanced customer satisfaction (NPS) by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

*Responsible for all transportation operation at the Factory Outbound & Inbound (OTR, RAIL, OCEAN, AIR) Finished product for USA, CAN, LATIN & MEX - Cross border operation - Empty container procurement & loading warehouse planning - Delivery & Tracking distribution for USA, CAN, LATIN & MEX rutting & appointments - Direct most important Customer Retail co-relation at USA, MEX in order to manage distribution and delivery orders - ocean export for LATIN Bookings & SI Cut offs & port IN follow up ·'Management all external 3PL warehouses at USA CAN & MEX Intended for different businesses (Inbound & Outbound, Inventory, Supply accessories, budget & headcount.

*Provide exceptional customer service by maintaining a 98%+on time delivery average and promptly following up on customer Inquiries - 4 Accounts at USA & CAN - 8 accounts nt MX - 2 accounts at LATIN

Logistics reverse & Insurances

Product Claim follow up direct carrier insurances or corporative insurance, ensuring the recovery of the amount claimed before the end of the month, once the Incident or loss has been notified

*Transportation security at MX - Management 3 different companies for Security & Transportation escort services For MEX distribution operation - Route behavior monitoring (Pacific & Center) - Definition of interception points per month according to the behavior of the routes

*Logistics development - Introduction to new customer from the start of the business. providing quotes & analyzing customer requirements & provided best point of gravity (Medical &Electronics product experience) - New vendor set up according Factory requirements & vendor managing