Sabre Interact
Alan Rodriguez
Passenger Service Agent
Cancún
Summary
Professional with solid experience in passenger service roles, such as, check-in process, boarding procedures and sales-reservation area. Skilled in customer assistance, problem resolution, and efficient communication. Strong focus on team collaboration and reliable in adapting to changing needs. Known for positive attitude and commitment to achieving results.
Overview
4
4
years of professional experience
1
1
Language
Work History
Passenger Service Agent
LATAM Airlines
12.2021 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights (TIMATIC).
- Supported airline policies consistently while addressing passenger concerns about fees or service limitations.
Passenger Service Agent
Southwest Airlines
03.2021 - 11.2021
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Effective communication with coworkers and passengers.
Education
Information And Computer Systems
Colegio De Bachilleres Uno
Chetumal, Quintana Roo, Mexico09-2016
Skills
Sabre system proficiency
Collaborative teamwork
Problem-solving
Boarding gate procedures
Check-in procedures
Strong multitasking
Airport security awareness
Adaptability under pressure
Language fluency
Software
Timeline
Passenger Service Agent
LATAM Airlines
12.2021 - Current
Passenger Service Agent
Southwest Airlines
03.2021 - 11.2021
Information And Computer Systems
Colegio De Bachilleres Uno
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