Summary
Overview
Work History
Education
Skills
Timeline
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Alan Urbina Guzman

Tultepec

Summary

Driven professional with a proven track record at YMCA of Greater Seattle, enhancing client satisfaction through empathetic service and strategic goal setting. Skilled in customer service and bilingual communication, adept at fostering self-sufficiency in diverse clientele. Excelled in child supervision and creative thinking, significantly improving client and student outcomes.

Overview

3
3
years of professional experience

Work History

Counselor Camp

Ymca Of Greater Seattle
07.2024 - 09.2024
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Maestro De Natacion

Tepeyac Institute
11.2023 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.

Mesero

Paleteria Noly
05.2021 - 11.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Titulo De Finalizacion Nivel Preparatoria -

Colegio De Ciencias Y Humanidades Plantel Vallejo
Av. Sur De Los 100 Metros, Av Fortuna Esq, Magdale
06.2023

Skills

  • Customer Service
  • Patience and Empathy
  • Child Supervision
  • Creative Thinking
  • Bilingual in [language] and English

Timeline

Counselor Camp

Ymca Of Greater Seattle
07.2024 - 09.2024

Maestro De Natacion

Tepeyac Institute
11.2023 - Current

Mesero

Paleteria Noly
05.2021 - 11.2021

Titulo De Finalizacion Nivel Preparatoria -

Colegio De Ciencias Y Humanidades Plantel Vallejo

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Alan Urbina Guzman