Alan Veloso Cruz
Síntesis profesional
Results-driven Account Executive with a strong background in B2B sales, international logistics operations, and SaaS. Experienced in managing client relationships, developing business opportunities, and driving revenue growth across international markets. Combines a consultative, customer-centric sales approach with strong operational expertise to deliver tailored solutions, optimize processes, and build long-term client partnerships. Proven ability to work independently, manage competing priorities, and achieve commercial objectives in fast-paced, international environments.
Información general
3
3
Languages
12
12
years of professional experience
Experiencia laboral
International Account Executive
SIN Sistema de Implante Nacional
2025.05 - Current
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Collaborated with internal teams including logistics, finance, and sales to ensure efficient international operations, regulatory compliance, and alignment with client expectations through proactive planning and monitoring.
- Identified opportunities to strengthen existing accounts by expanding product offerings, improving processes, and reinforcing long-term collaboration with partners.
- Conducted regular visits to customers to strengthen relationships and foster loyalty. to maintain positive and productive relationships.
- Tracked financial transactions for accounts, ensuring accurate billing and timely payment.
- Conducted comprehensive market research to uncover new business opportunities aligned with market trends.
- Actively participated in industry forums and conferences, enhancing professional network and staying abreast of market trends.
Sr. Account Executive
Vinculacion Financiera
2024.04 - 2025.05
- Developed and executed strategies that increased sales, expanded territories, and improved market positioning.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Closed long-term agreements through skillful negotiation.
- Increased sales value through targeted upselling and cross-selling of new products and services to existing customers.
- Identified cross-selling opportunities through ongoing customer needs analysis.
- Created, set and closely monitored sales team goals, ensuring individuals stayed on track to meet targets.
- Established clear short-term and long-term goals for the business team, driving alignment towards achieving objectives.
- Provide a continuous target improvement focus, sales cadence on pipeline creation, forecasting and market expertise to the business.
- Conduct intelligence collection and analysis of competing products in the local market, be familiar with the operation mode of the local market and industry, and develop executable market development strategies and tactics.
- Obtained an extensive network of contacts to identify opportunities and generate new business.
Sales Development Representative
Tridge
2022.04 - 2024.05
- Secured new clients through targeted prospecting and networking.
- A determined prospect needs, and craft appropriate responses to provide information on suitable products and services.
- Demonstrated perseverance, dedicated cold calling, and exceptional service to land new customer accounts.
- Developed engaging sales pitches to promote the products and services of the company.
- Fostered strong relationships with potential clients by providing timely follow-ups and personalised communication.
- Managed and nurtured leads through the sales pipeline, progressing them from initial contact to qualification.
- Coordinated with sales and marketing departments to align efforts and streamline the lead generation process.
- Delivered comprehensive product presentations, highlighting features and benefits to stimulate sales growth.
International Operations Analyst
Scan Global Logistics
2021.01 - 2022.02
- Coordination of import and export of sea, land, and air shipments.
- End-to-end international logistics strategies (Imports / Exports).
- Review of invoices, administration of payments, and follow-up of these.
- Bookings Request and Confirmation.
- Direct treatment and solution of problems with national and international
customers. - Development of the commercial relationship as a strategic contact with
assigned customers. - Direct contact with national and international suppliers.
Coordinate and generate strategies to meet delivery times according to
each established date. - Prepared accurate customs compliance documentation, ensuring timely completion to meet shipping deadlines.
- Formulated operational and administrative procedures to streamline processes.
International Customer Service Representative
Werner Global Logistics, S. De R.L. De C.V.
2019.01 - 2021.01
- Responsible for one of the three accounts with the highest volume of maritime imports, with more than 50 shipments per month, with door-to-door coordination, and scope to improve the operation, resulting in the opening of more volume and new business.
- Direct treatment and solution of problems with national and international clients.
- Coordination of sea/land/air shipments of import and export.
- Compliance in 95% of the KPIs of the coordination of shipments.
- First and last mile coordination.
- Managed rail shipment logistics to ensure timely and safe delivery of cargo.
- Supplier Payment Scheduling.
- Preparation of reports requested by the client
Release of shipments - Prepared resources and paperwork ahead of transportation.
- Calculated shipping, storage and demurrage charges.
- Analysed freight and moving requirements to provide appropriate transport services.
- Identified best shipping method for the cargo, considering shipping procedures, routes and rates.
Customer Service Assistant
Werner Global Logistics, S. De R.L. De C.V.
2018.03 - 2019.01
- Supported the operation of maritime import and export shipments.
- Classification of documents in the system.
- In-system database upgrade.
- Realization of manifestos and letters to the shipping company.
- Elaboration of processes for the reduction, by 80%, in the costs for the payment process to suppliers.
- Tracked operational data and drafted reports, relaying findings to upper management.
- Assisted associated departments with clerical and administrative support.
- Handled high-volume telephone calls to address and resolve customer queries.
- Utilised logistics software to track shipments in real-time, improving transparency and customer satisfaction.
Traffic Assistant
Werner De México, S. De R.L. De C.V.
2016.03 - 2018.03
- Positioning of units at origin.
- Scheduling of collections and deliveries.
- Tracking of units, sending status to customers.
- Verification of documents.
- Database Update.
- Processed work and shipping orders, route materials and bills of lading.
- Coordinated schedule of vehicles and drivers for most efficient goods transport.
Administrative Assistant in Customer Service
Innovación Lógika en Transporte S.A. de C.V
2014.08 - 2015.08
- Support in land export operations to Central America.
- Unit positioning
- Coordination of domestic freight
- Creation of files with the export documents of the customers.
- Freight quote.
- Support in warehouse in the reception of merchandise, inventory and labeling of the same
- Achieved service time and quality targets.
Estudios
Customer Success: Conociendo al cliente
Universidad Anáhuac México
2024-01
Webinar "How to Successfully Implement the Standards of CUSTOMER SERVICE WITH THE DISNEY MODEL"
Quality Training Company
2020-01
Diploma in Foreign Trade and Customs Operation
Autonomous Technological Institute of Mexico ITAM
2019-01
Diploma in Logistics and Supply Chain Management: Strategy, Design and Operation
Instituto Tecnológico de Monterrey Campus Santa Fe
2017-01
Bachelor of Global Markets
Universidad Del Valle de México (UVM)
2016-01
Theoretical – Practical Course to the Port of Veracruz
AMANAC
2015-01
Basic exchange in Design and Creation of Companies, and International Relations.
European University of Madrid (UEM)
2014-01
Maritime Cargo Documentation
AMANAC
2014-01
Introduction to the Maritime Transport of Dangerous Goods
AMANAC
2014-01
Competencias
- Creating demand generation
- Strategies
- Forecasting
- Sales generation
- Excellent follow-through from
- Opportunities to sales
- CRM (Salesforce)
- Apollo Lead Generator
- Industry trends
- Multilingual
- Problem-solving
- Transportation Management Systems
- Solution-Oriented selling
- Key performance indicator tracking
- Sales cycle management
- Strategic selling
Languages
Spanish
First language
English
Avanzado
Portuguese
Intermedio superior
Languages
4,B2,5,C1
Cronología
International Account Executive
SIN Sistema de Implante Nacional
2025.05 - Current
Sr. Account Executive
Vinculacion Financiera
2024.04 - 2025.05
Sales Development Representative
Tridge
2022.04 - 2024.05
International Operations Analyst
Scan Global Logistics
2021.01 - 2022.02
International Customer Service Representative
Werner Global Logistics, S. De R.L. De C.V.
2019.01 - 2021.01
Customer Service Assistant
Werner Global Logistics, S. De R.L. De C.V.
2018.03 - 2019.01
Traffic Assistant
Werner De México, S. De R.L. De C.V.
2016.03 - 2018.03
Administrative Assistant in Customer Service
Innovación Lógika en Transporte S.A. de C.V
2014.08 - 2015.08
Customer Success: Conociendo al cliente
Universidad Anáhuac México
Webinar "How to Successfully Implement the Standards of CUSTOMER SERVICE WITH THE DISNEY MODEL"
Quality Training Company
Diploma in Foreign Trade and Customs Operation
Autonomous Technological Institute of Mexico ITAM
Diploma in Logistics and Supply Chain Management: Strategy, Design and Operation
Instituto Tecnológico de Monterrey Campus Santa Fe
Bachelor of Global Markets
Universidad Del Valle de México (UVM)
Theoretical – Practical Course to the Port of Veracruz
AMANAC
Basic exchange in Design and Creation of Companies, and International Relations.
European University of Madrid (UEM)
Maritime Cargo Documentation
AMANAC
Introduction to the Maritime Transport of Dangerous Goods
AMANAC