Hi, I’m
Alan Edgardo Almazán Mancilla
Interpreter
Ciudad Victoria
Summary
Accomplished Spanish Interpreter and ESL Teacher with a proven track record at Language Line Services and SEP, adept in simultaneous interpretation and curriculum development. Leveraged excellent grammar and interpersonal skills to enhance communication and educational outcomes. Consistently exceeded sales quotas by over 20%, showcasing a unique blend of technical proficiency and customer service excellence.
Bilingual professional fluent in Spanish and English. Adept at keeping original emotion, style, and content of messages. Well-versed in cultural context of conversations.
Overview
16
years of professional experience
Work History
Language Line Services
Spanish Interpreter
05.2024 - Current
Job overview
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Proofread, edited and improved documents of different sizes.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted conversations between foreign language-speaking clients and others.
SEP (Secretaría De Educación Pública)
English as a Second Language Teacher
08.2019 - 05.2023
Job overview
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Created monthly academic status reports based on in-depth student evaluations.
- Developed activities and integrated technology to diversify instruction.
- Educated students in basics of English grammar and conversational speaking.
Teleperformance (for Xfinity)
Bilingual Technical Support & Sales Representative
01.2019 - 01.2022
Job overview
- Achieved or exceeded company-defined sales quotas.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone.
- Contributed to team objectives in fast-paced environment.
Movistar
Sales and Technical Support Agent
01.2010 - 04.2011
Job overview
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Activated accounts for clients interested in new services.
- Walked individuals through basic troubleshooting tasks.
Hobby Salon De Eventos
Lead First Cook
01.2009 - 01.2010
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Universidad Autonoma De Tamaulipas, Ciudad Victoria, Tamaulipas, Mexico
No Degree from Psychology
01-2019
University Overview
- Completed Coursework: Taller de Teoría de la entrevista, 2019.
- Diplomado en Analisis psicologíco de los grupos, 2020.
- Taller de Psicología Aplicada al ámbito educativo.
Universidad Autónoma De Tamaulipas, Ciudad Mante, Tamaulipas, Mexico
No Degree from Nursery
Universidad Miguel Alemán , Ciudad Victoria, Tamaulipas, Mexico
No Degree from Pedadogy
01-2023
Instituto Tecnológico Superior Del Mante, Ciudad Mante, Tamaulipas, Mexico
No Degree from Industrial Engineering
01-2020
Escuela Preparatoria Mante (UAT), Ciudad Mante, Tamaulipas, Mexico
High School Diploma
08-2011
Skills
- Simultaneous interpretation
- Interpretation
- Documentation skills
- Consecutive interpreting expertise
- Excellent spelling skills
- Excellent grammar
- Fact-checking
- Grammar usage
Timeline
Spanish Interpreter
Language Line Services
05.2024 - Current
English as a Second Language Teacher
SEP (Secretaría De Educación Pública)
08.2019 - 05.2023
Bilingual Technical Support & Sales Representative
Teleperformance (for Xfinity)
01.2019 - 01.2022
Sales and Technical Support Agent
Movistar
01.2010 - 04.2011
Lead First Cook
Hobby Salon De Eventos
01.2009 - 01.2010
Universidad Autonoma De Tamaulipas
No Degree from Psychology
Universidad Autónoma De Tamaulipas
No Degree from Nursery
Universidad Miguel Alemán
No Degree from Pedadogy
Instituto Tecnológico Superior Del Mante
No Degree from Industrial Engineering
Escuela Preparatoria Mante (UAT)
High School Diploma
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