Summary
Overview
Work History
Education
Skills
Software
Timeline
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Alan Eduardo Reyes Aguilar

QA Tester
Tultitlan de Mariano Escobedo

Summary

Dynamic Software QA Tester with a proven track record at Keywords Studios, enhancing user experience through meticulous bug reporting and regression testing. Adept at mentoring junior testers and collaborating with cross-functional teams, I leverage my JIRA expertise and quick-learning ability to deliver high-quality software products under tight deadlines.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Software QA Tester

Keywords Studios
Benito Juarez
04.2023 - 08.2025
  • Collaborated closely with developers during defect fixing phase resulting in quicker resolutions.
  • Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
  • Creation and completion of Test Cases.
  • Follow up with bug regressions.
  • Enhanced user experience by identifying, reporting, and tracking software defects to resolution.
  • Increased team efficiency by mentoring junior QA testers in best practices for manual testing techniques.

Customer Service Representative

Scotiabank
Cuautitlan Izcalli, Mexico
07.2021 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled around 100 incoming calls per day

Education

Bachelor of Science - Videogame And Virtual Environments Engineering

Hybridge
Remote
05.2001 -

Some College (No Degree) - Informatics

UPIICSA
Iztacalco, Mexico City, Mexico
08-2023

Skills

Quick-learning

Manual testing

Test case design

JIRA expertise

Bug reporting

New feature testing

Mobile testing

Regression testing

Software

Excel

Unity

Timeline

Software QA Tester

Keywords Studios
04.2023 - 08.2025

Customer Service Representative

Scotiabank
07.2021 - 12.2021

Bachelor of Science - Videogame And Virtual Environments Engineering

Hybridge
05.2001 -

Some College (No Degree) - Informatics

UPIICSA

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Alan Eduardo Reyes AguilarQA Tester