Alan Shadir Lara Garza
Senior UX researcher
Monterrey
Summary
Accomplished Senior UX Researcher with a proven track record at Hey Banco, enhancing user satisfaction through advanced quantitative and qualitative research. Expert in usability testing and survey design, I've led teams to innovate and improve app functionality. Skilled in collaborative design and fostering professional growth, my work has significantly contributed to strategic decision-making and product optimization.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Senior UX Researcher
Hey Banco
10.2022 - Current
- Enhanced user satisfaction by conducting comprehensive UX research and identifying areas for improvement.
- Mentored junior UX researchers, fostering a culture of continuous learning and professional growth within the team.
- Collaborated closely with UI designers to create visually appealing interfaces grounded in solid usability principles.
- Lead and execute comprehensive research projects to gather actionable customer feedback for UI and UX improvements.
- Design and administer surveys, conduct interviews, and perform usability testing to assess app functionality and user experience.
- Create and manage audits and competitive analyses to support strategic decisions and optimize app performance.
FO CX Representative
Beat
06.2019 - 09.2022
- Assisted drivers with account-related issues and collaborated on projects to balance supply and demand.
- Worked closely with fraud and research teams to enhance fraud detection methods and analyze fraudulent activity trends.
- Coordinated research projects, conducted surveys and interviews, and supported fraud detection with locational insights and data analysis.
Customer Service Representative
Arvato
12.2016 - 09.2018
- Provided bilingual customer support for services, including Netflix and Microsoft Volume Licenses.
- Addressed customer inquiries, resolved issues, and ensured high levels of customer satisfaction through effective communication and problem-solving.
Education
Bachelor of Science - Cognitive Psychology
Universidad Autónoma De Nuevo León
Monterrey, Mexico 01.2016 - 01.2017
Skills
Quantitative Research
Qualitative Research
Remote testing
Usability Testing
Survey Design
Prototyping
Product usability assessment
A and B Testing
Collaborative design
Cognitive Walkthrough
Basic experience with software based on SQL such as redash
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Japanese
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior UX Researcher
Hey Banco
10.2022 - Current
FO CX Representative
Beat
06.2019 - 09.2022
Customer Service Representative
Arvato
12.2016 - 09.2018
Bachelor of Science - Cognitive Psychology
Universidad Autónoma De Nuevo León
01.2016 - 01.2017