Alan Roberto Hernandez Herrera
Customer Service Agent
Mexico City
Summary
Dynamic Customer Service Representative with a proven track record at Aeromexico, excelling in problem-solving and active listening. Successfully resolved customer complaints with empathy, enhancing loyalty and repeat business. Skilled in navigating complex situations, leveraging product knowledge to improve user experience and drive customer satisfaction.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Representative
Operadora Marriott
08.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Aeromexico
01.2019 - 07.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Electronic Engineering
Universidad Del Valle De Mexico
Mexico City, Mexico01-2013
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call center experience
Timeline
Customer Service Representative
Operadora Marriott
08.2021 - Current
Customer Service Representative
Aeromexico
01.2019 - 07.2021
No Degree - Electronic Engineering
Universidad Del Valle De Mexico
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