Alan Trujillo
CDMX
Summary
Experienced in customer service and sales with a focus on tailored support. Expertise in resolving issues and managing complaints effectively, leading to enhanced customer satisfaction. Committed to delivering exceptional service and fostering positive client relationships.
Overview
1
1
Language
8
8
years of professional experience
Work History
Collections Representative
Daimler Truck Financials
02.2026 - 05.2026
- Provided expert guidance to clients on deadlines and debt settlement options.
- Managed payment agreements and financing plans, ensuring accurate documentation of actions.
Collections Representative
First Source Solutions Ltd
04.2025 - 10.2025
- Executed portfolio recovery using company tools and procedures.
- Recorded daily management of collections activities.
Interprete bilingue
HUMAN QUALITY
06.2024 - 11.2024
- Delivered messages with objectivity while preserving original discourse meaning.
- Participated as simultaneous interpreter in conferences and speeches.
Remote Helpdesk Technician
NTT DATA
01.2022 - 04.2024
- Managed and controlled support ticket system, ensuring smooth operation and efficiency.
- Diagnosed and resolved issues with equipment and systems, maintaining optimal performance.
- Documented cases accurately in the system, tracking progress diligently.
- Escalated complex cases requiring specialized attention to appropriate teams.
- Adhered to response time targets for efficient ticket resolution.
Agente de customer service
NDM Group
09.2020 - 01.2022
- Executed reception and processing of customer orders efficiently.
- Developed sales proposals and collaborated on presentations for clients.
- Monitored service orders and customer feedback to strengthen business relationships.
Bilingual Call Center Specialist
Teleperformance
10.2018 - 02.2020
- Resolved customer issues and managed complaints with empathy.
- Collaborated with internal teams to achieve customer satisfaction.
Education
High School Diploma -
SECTEI
CDMX Skills
Empathetic listening skills
Assertive verbal communication
Documentation of customer interactions
Ticketing system management
Triage and assignment of tasks
Follow-up interactions with clients
Closure of customer issues
Customer satisfaction assessment (CSAT)
Response time adherence (SLA)
Root cause analysis methods (RCA)
Technical competencies in IT support
Hardware and peripheral troubleshooting
Remote systems operation management
Network maintenance practices
In-depth product knowledge
Hardware/software diagnostic skills
Experience with CRM platforms (Salesforce, Shopify, Zendesk)
Languages
English
Advanced (C1)
Timeline
Collections Representative
Daimler Truck Financials
02.2026 - 05.2026
Collections Representative
First Source Solutions Ltd
04.2025 - 10.2025
Interprete bilingue
HUMAN QUALITY
06.2024 - 11.2024
Remote Helpdesk Technician
NTT DATA
01.2022 - 04.2024
Agente de customer service
NDM Group
09.2020 - 01.2022
Bilingual Call Center Specialist
Teleperformance
10.2018 - 02.2020
High School Diploma -
SECTEI