Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Albentz Cerisier

Albentz Cerisier

Iztapalapa, Mexico City,CMX

Summary

Dynamic Call Center Agent with a proven track record at GlassesUSA.com, enhancing customer satisfaction through effective problem-solving and empathetic communication. Skilled in call center operations and customer support, I fostered strong relationships that led to repeat business and positive feedback, showcasing my commitment to exceptional service.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Digicel
04.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Call Center Agent

GlassesUSA.com
03.2022 - 01.2023
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Developed a strong rapport with customers, ensuring repeat business and positive feedback.

Education

M.D. - Medicine

University Lumiere
Port-au-Prince, Nazon
12-2023

Skills

  • Call center operations
  • Customer communications
  • Customer support
  • Call center customer service
  • Problem-solving skills

Languages

English
Upper intermediate (B2)
French
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

Timeline

Customer Service Representative

Digicel
04.2023 - 05.2024

Call Center Agent

GlassesUSA.com
03.2022 - 01.2023

M.D. - Medicine

University Lumiere

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Albentz Cerisier