ALBERT NIETO
San Luis Potosi, SLP
Summary
Goal oriented and highly motivated person bringing 25+ years of English teaching experience. Communicating effectively and working tirelessly to achieve impeccable quality standards and results. Expertly skilled in teaching both in the Aviation field as well as in Language Arts, ESL and EFL, works very well in high demanding situations, deadline-driven, target focused environments, as well as 2 years of over the phone bilingual Interpreter (OPI) and data clerk (back office) experience. Worked in Human Resources at the Hiring New Talent Department as a bilingual assessor which included interviewing candidates for key engineering positions and applying English exams, written and oral. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
Work History
INSURANCE VERIFICATION
SKIN AND CANCER INSTITUTE
06.2023 - Current
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Trained new staff on current, correct insurance verification procedures.
- Established and maintained relationships with insurance providers for productive communications.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Generated reports to track insurance verifications and claim progress.
- Performed various administrative tasks by filing, copying and faxing documents.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
AUTO PARTS SHIPPING/AUTO PARTS /Data Capture Clerk
ADVANCED AUTO PARTS
02.2023 - 04.2023
- CAR MAINTENANCE
- IN STORE CLERK
- Conducted over 50 surveys a week and documented all responses.
- Gathered and submitted observational information in addition to required data points.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
AIRLINE GROUND CREW
TOTAL AIRPORT SERVICES/O'HARE AIRPORT
05.2022 - 01.2023
- Maintained accurate documentation of performed work and completed tasks.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Proven ability to learn quickly and adapt to new situations.
Airport Security Agent
PROSPECT AIRPORT SERVICES
02.2022 - 06.2022
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Monitored security checkpoints for compliance with applicable security protocols.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
INTERNATIONAL CUSTOMER CARE REPRESENTATIVE
AMERCAN EXPRESS
08.2019 - 01.2021
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
ENGLISH TEACHER (ESL/EFL)
COLEGIO CUMBRES SAN JAVIER
08.2018 - 08.2019
- Developed innovative lesson plans to engage students in English language learning.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Prepared and implemented lesson plans covering required course topics.
- Designed and implemented assessments to measure student progress in English language learning.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Created and implemented activities to foster critical thinking skills of students.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
LANGUAGE ARTS / BUSINESS CLASS TEACHER
COLEGIO LICEO DEL VALLE
08.2017 - 08.2018
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Assessed student comprehension through regular quizzes, tests, and assignments.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
ENGLISH DIRECTOR / HUMAN RESOURCES
SANMINA-SCI PLANT 6
03.2008 - 04.2012
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained new employees on proper protocols and customer service standards.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
COMMERCIAL AIRLINE PILOT
BONANZA AIRLINES
03.1998 - 01.2000
- Performed pre-flight inspections to prepare for flight.
- Studied weather conditions at destination, en route and at departure points to make necessary flight adjustments.
- Reviewed and calculated aircraft weight and balance, fuel onboard and performance charts to reduce safety risks.
- Delayed or canceled flights or deviated from planned route or destination to exercise precaution.
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
- Observed aircraft safety systems and operational conditions and immediately reported issues.
COMMERCIAL AIRLINE PILOT
AEROGUADALAJARA
02.1995 - 09.1997
- Performed pre-flight inspections to prepare for flight.
- Studied weather conditions at destination, en route and at departure points to make necessary flight adjustments.
- Reviewed and calculated aircraft weight and balance, fuel onboard and performance charts to reduce safety risks.
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
- Flew national and international routes covering different countries and complied with flight rules in each location.
- Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
- Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
- Coordinated with FAA air traffic controllers in safely and smoothly navigating airspace.
Education
Associate of Arts - LANGUAGE ARTS, English
INTERNATIONAL HOUSE/UNIVERSITY OF CAMBRIDGE, UK
GUADALAJARA, JALISCO12.2015
COMMERCIAL PILOT - COMMERCIAL PILOT
PROVUELO – FLIGHT SCHOOL
GUADALAJARA, JALISCO12.1992
Skills
- Efficient Lesson Planning
- OPI experienced
- Proficient Oral Examiner
- Strong leadership skills
- Troubleshooter
- People skills
- Communication and Interpersonal Skills
- Proficient in Microsoft Office
- Data Integrity
- Employee Onboarding
- Recordkeeping
- Transportation Management
HOBBIES
- READING
- SOCIAL NETWORKING
- HIKING
- WALKING
- MUSIC
- CINEMA
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
INSURANCE VERIFICATION
SKIN AND CANCER INSTITUTE
06.2023 - Current
AUTO PARTS SHIPPING/AUTO PARTS /Data Capture Clerk
ADVANCED AUTO PARTS
02.2023 - 04.2023
AIRLINE GROUND CREW
TOTAL AIRPORT SERVICES/O'HARE AIRPORT
05.2022 - 01.2023
Airport Security Agent
PROSPECT AIRPORT SERVICES
02.2022 - 06.2022
INTERNATIONAL CUSTOMER CARE REPRESENTATIVE
AMERCAN EXPRESS
08.2019 - 01.2021
ENGLISH TEACHER (ESL/EFL)
COLEGIO CUMBRES SAN JAVIER
08.2018 - 08.2019
LANGUAGE ARTS / BUSINESS CLASS TEACHER
COLEGIO LICEO DEL VALLE
08.2017 - 08.2018
ENGLISH DIRECTOR / HUMAN RESOURCES
SANMINA-SCI PLANT 6
03.2008 - 04.2012
COMMERCIAL AIRLINE PILOT
BONANZA AIRLINES
03.1998 - 01.2000
COMMERCIAL AIRLINE PILOT
AEROGUADALAJARA
02.1995 - 09.1997
Associate of Arts - LANGUAGE ARTS, English
INTERNATIONAL HOUSE/UNIVERSITY OF CAMBRIDGE, UK
COMMERCIAL PILOT - COMMERCIAL PILOT
PROVUELO – FLIGHT SCHOOL
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