Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jose Alberto Alvarez Bernal

Jose Alberto Alvarez Bernal

Mérida

Summary

I'm an Engineer in Renewable Energies, always searching for ways to apply and improve my knowledge, specifically in the Photovoltaic Industry

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Bilingual Call Center Agent

CCSP
10.2023 - Current


  • Provided exceptional support to customers with accurate information on products, services, and policies.
  • Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
  • Soft Skills Development

Fabric Intern

Perfect Home
07.2022 - 02.2023
  • Actively participated in team meetings, offering insightful suggestions
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Manufacturing of Photovoltaic Solar Modules
  • Quality Tests of Photovoltaic Solar Modules
  • Installation of Photovoltaic Solar Systems

Bilingual Messaging Advocate

Webhelp
12.2021 - 12.2022
  • Company that focuses on providing costumer services to several other companies, via messaging or voice chat
  • Learned to adapt quickly to the rapidly changing protocols on how to treat certain issues
  • Complete multitask, dealing with 4 customers at the same time with complete different cases
  • Top performer on the whole company 2 months straight.

Education

Bachelor of Science - Renewable Energies

UADY
Merida, Mexico
05.2001 -

Achievements/Tasks - undefined

Skills

undefined

Certification

Cambridge Certificate (MCER) (2017)

Timeline

Bilingual Call Center Agent

CCSP
10.2023 - Current

Fabric Intern

Perfect Home
07.2022 - 02.2023

Bilingual Messaging Advocate

Webhelp
12.2021 - 12.2022

Bachelor of Science - Renewable Energies

UADY
05.2001 -

Achievements/Tasks - undefined

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Jose Alberto Alvarez Bernal