Jose Alberto Alvarez Bernal
Mérida
Summary
I'm an Engineer in Renewable Energies, always searching for ways to apply and improve my knowledge, specifically in the Photovoltaic Industry
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Bilingual Call Center Agent
CCSP
10.2023 - Current
- Provided exceptional support to customers with accurate information on products, services, and policies.
- Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
- Soft Skills Development
Fabric Intern
Perfect Home
07.2022 - 02.2023
- Actively participated in team meetings, offering insightful suggestions
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Manufacturing of Photovoltaic Solar Modules
- Quality Tests of Photovoltaic Solar Modules
- Installation of Photovoltaic Solar Systems
Bilingual Messaging Advocate
Webhelp
12.2021 - 12.2022
- Company that focuses on providing costumer services to several other companies, via messaging or voice chat
- Learned to adapt quickly to the rapidly changing protocols on how to treat certain issues
- Complete multitask, dealing with 4 customers at the same time with complete different cases
- Top performer on the whole company 2 months straight.
Education
Bachelor of Science - Renewable Energies
UADY
Merida, Mexico 05.2001 -
Achievements/Tasks - undefined
Skills
Certification
Cambridge Certificate (MCER) (2017)
Timeline
Bilingual Call Center Agent
CCSP
10.2023 - Current
Fabric Intern
Perfect Home
07.2022 - 02.2023
Bilingual Messaging Advocate
Webhelp
12.2021 - 12.2022
Bachelor of Science - Renewable Energies
UADY
05.2001 -