Alberto Cadena
Ixtapaluca
Summary
Accomplished Corporate Travel Specialist with a proven track record at Corpay Solutions, enhancing customer satisfaction and streamlining workflows. Expert in customer relations and problem-solving, demonstrated through successful project completions and efficient complaint resolution. Skilled in debt recovery and sales team training, consistently achieving and surpassing set goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Corporate Travel Specialist
Corpay Solutions
03.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Service Travel Expert
American Global Business Travel
10.2019 - 02.2024
- Provided exceptional customer service by proactively addressing client inquiries via phone calls or emails in a timely manner.
- Assisted corporate clients with coordinating meetings, conferences, and other events at domestic or international destinations.
- Streamlined booking processes for faster service and improved client experience.
- Collaborated with team members to share knowledge, ensuring that all staff were up-to-date on industry trends and best practices.
- Resolved customer issues promptly, maintaining a high level of professionalism and empathy.
Collections Supervisor
Pacifica Ixtapa Resort
02.2014 - 07.2019
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Processed payments and applied to customer balances.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
Timeshare Sales Manager
Grand Mayan
08.2012 - 12.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to improve sales budget.
Education
High School Diploma -
Hillcrest High School
Dallas, Texas 07.1994 - 06.1997
Skills
Customer Relations
Expert Problem Solving
Emergency Response
Debt recovery expertise
Payment Negotiation
Sales team training
Direct Sales
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Corporate Travel Specialist
Corpay Solutions
03.2023 - Current
Service Travel Expert
American Global Business Travel
10.2019 - 02.2024
Collections Supervisor
Pacifica Ixtapa Resort
02.2014 - 07.2019
Timeshare Sales Manager
Grand Mayan
08.2012 - 12.2013
High School Diploma -
Hillcrest High School
07.1994 - 06.1997
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