Opera
Leticia Guzman
Customer Service
Mexicali,BCN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Redial BPO Call Center
Mexicali, Baja California
05.2024 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Receptionist
Holiday Inn Express Hotel
Otay, Tijuana, B.C.
11.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Experience Planner
Rancho La Puerta
Tecate, B.C.
01.2017 - 05.2018
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.
- Worked closely with front desk to achieve full occupancy of property.
Skills
Customer service
undefinedEducation
High School Diploma -
Valle Lindo High School
El Monte, California Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursPaid sick leaveWork from home optionQuote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Software
Inssist
Resort Suites
Otello
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Redial BPO Call Center
05.2024 - 11.2024
Receptionist
Holiday Inn Express Hotel
11.2021 - 02.2022
Experience Planner
Rancho La Puerta
01.2017 - 05.2018
High School Diploma -
Valle Lindo High School
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