Alberto Parra

I would look for apartments that were were net vendors with all over the U.S and generate my own leads to provide any preventative maintenance and roof inspections for the property. I also would call out property management corporate offices to see how we can become a vendor and send them emails as well follow up with them to see if we can become a vendor with them. I also would generate emails and follow ups in CRM and use used ring central.

• Greeted Customers as they called in, immediately help there with there needs or direct the to the right department
• Answer about 50-80 calls a day
• Achieved a 99% customer approval rating with a compassion and empathetic approach
• Anticipated customer points and reasoning for call ahead of time and reviewed their plans and services with UHC

• Assigned employees duties, and schedules
• Audit and Inventory
• Count Registers, make deposits, and drops
• Handle customer complaints
• Ran floor and managed drive thru time for accuracy

• Answer incoming calls and identify the customer's needs - transferring the call when appropriate
• Review customer's account and provide requested data (either verbally or in writing; items such as Copy of Invoices, Payment Histories, Amortizations, etc.)
• Make appointment, reschedule if needed
• Respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message Supervisor to resolve Guest issues
• Manage & timely respond to Online Portal Requests
• Process Customers ACH/Credit Card Payments

• Take care of elderly and special needs patients
• Give medication
• Transport patients to appointments
• Made Meals
• Assist with restroom needs
• Assist with housekeeping needs