Alberto Valdés Gastelum
Lic. Negocios Internacionales
San Pedro Garza García
Summary
Experienced in managing customer relationships and delivering exceptional support to ensure satisfaction and loyalty. Proven ability to enhance client experiences through strategic communication and innovative problem-solving. Adept at addressing client needs and implementing tailored solutions while fostering strong collaborations across diverse teams. Known for adapting to dynamic environments, driving continuous improvement, and contributing to organizational success. Committed to building lasting partnerships that support business growth and customer retention.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Success Specialist
Uber Freight
Monterrey
03.2025 - 08.2025
- Manage end-to-end logistics requests, including pickups, deliveries, date changes, and issue resolution, ensuring optimal response times, and minimal client friction.
- Coordinate dock appointments across multiple platforms, following client-specific protocols to optimize routes and reduce transit times.
- Apply account-specific rules and scheduling procedures based on internal guidelines (BoB) to ensure SLA compliance and service quality standards.
- Proactively track shipments and maintain clear communication with clients, carriers, and internal teams to prevent delays, and resolve issues in real time.
Grupo Gonig
04.2024 - 01.2025
- Personalized commercial advice
- Constant account monitoring
- Plant visits and on-site support
- Follow-up to new and existing customers
- Lead Development
- CRM dashboard management
- Ease of traveling and developing in new environments
Internship
LABEN FOOD SERVICE
06.2018 - 03.2020
- General assistance to administration.
- Support for product importation.
- Customer payments, accounts receivable, cash handling.
- Updating customer and supplier databases.
- Control of shipments and collection of courier, pouch, and regular mail.
Education
Lic. - Negocios Internacionales con concentración en negociación
ITESM MONTERREY
07.2024
Skills
- Basic SAP proficiency
- Basic e-conta proficiency
- Intermediate Power BI proficiency
- Intermediate Gretl proficiency
- Advanced Excel data analysis skills
- Cross-functional coordination
Extracurricular activities
ANSPAC | Tutoring 2023-2024 Content creation for the brand. Tutoring and advising in public schools. Acquisition of brands for sponsorships. AESMAC | ITESM 2019-2020 Organización y preparación de eventos Adquisición de miembros estudiantes de Sonora. Marketing y adquisición de representantes de Sonora.
Timeline
Customer Success Specialist
Uber Freight
03.2025 - 08.2025
Grupo Gonig
04.2024 - 01.2025
Internship
LABEN FOOD SERVICE
06.2018 - 03.2020
Lic. - Negocios Internacionales con concentración en negociación
ITESM MONTERREY
Similar Profiles
Anastasia bantleAnastasia bantle
Logistics Specialist III at Uber FreightLogistics Specialist III at Uber Freight
Phil AdairPhil Adair
Senior Pricing Manager at Uber FreightSenior Pricing Manager at Uber Freight
Luis AdameLuis Adame
Associate Manager at Uber FreightAssociate Manager at Uber Freight
José Angel Gaxiola SánchezJosé Angel Gaxiola Sánchez
Gerente Nacional de Administración y Finanzas - Mission Foods México. at GRUMA (Grupo Industrial MASECA)Gerente Nacional de Administración y Finanzas - Mission Foods México. at GRUMA (Grupo Industrial MASECA)
Diego Garza MaldonadoDiego Garza Maldonado
Asociado Comercial at AlthacareAsociado Comercial at Althacare