Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Aldo Castellanos Santinelli

Aldo Castellanos Santinelli

Systems Engineer BSc
Ciudad De México

Summary

Results-driven professional with a strong focus on building and nurturing customer relationships. Dedicated to achieving success through the strategic use of data, innovation, and technology. Possesses a keen eye for details and a data-driven approach to decision-making. Passionate about leveraging AI and systematization to ensure successful project execution. Expertise lies in creating solutions, implementing efficient procedures, and collaborating with teams to drive optimal outcomes.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Front Desk Agent

AgileThought Inc.
Mexico City
03.2022 - Current
  • Costumer service for players globally in English and Spanish.
  • Maintained service for wide array of issues from account management to technical issues.
  • Kept Top performing metrics on multiple MBR assessment's.
  • Managed Over 50 costumers daily.
  • Created Team training based on costumer profiling to increase CSAT scores.

Programatic Advertsiment Technical Account Manager

Accurate Media S.A. de CV
Puebla
02.2021 - 02.2022
  • Proposed technical feasibility solutions for Their OOH advertising platform project
  • Directed undergraduates on their intern projects
  • Had direct contact with IT partner in Argentina and reported information regarding their process and solutions.
  • Wrote multiple user manuals or implementation manuals
  • Took on board over 30 LED Screens to their new project through managing and communication.
  • Led cross-functional teams to deliver customized solutions that exceeded client expectations

Education

Bachelor of Engineering - Computer Systems

Universidad De Las Américas
Puebla, City Of Puebla
01.2021 - Current

Skills

Customer-driven diagnostics

System acceptance

Teamwork

Python

Time Management

Listening Skills

Problem-Solving

Relationship Building

Computer Skills

Detail Oriented

Java

Linux

Personal Information

Age: 28

Languages

English
Spanish

Timeline

Front Desk Agent

AgileThought Inc.
03.2022 - Current

Programatic Advertsiment Technical Account Manager

Accurate Media S.A. de CV
02.2021 - 02.2022

Bachelor of Engineering - Computer Systems

Universidad De Las Américas
01.2021 - Current

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Aldo Castellanos SantinelliSystems Engineer BSc