Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Aldo Fernández

Sales Operations
Mexico City

Summary

Goal-oriented Sales Operations Manager with distinguished experience in E-Commerce & Technology industries and proven leadership abilities.


Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Sales Operations Manager

Kavak.com
05.2023 - Current
  • Pipeline Management
  • Liaison between Business, Product & Data Science to deploy GPT based tools
  • Manage CRM data
  • Manage performance based incentives & Budgets to meet Sales Targets
  • Streamline, Optimize & Manage Sales Process through automation tools

Performance Manager

Kavak.com
05.2022 - Current
  • Performance reporting through Dashboards (Looker, Tableau)
  • Ad-hoc Business Analysis to improve conversions through the funnel
  • Construction of GScript based tools to help Supply Agents
  • Incentive Budget Management & Distribution

Sales Junior Manager

Kavak.com
06.2021 - 04.2022
  • Maximize Sales Agent's Productivity & Process Adherence
  • Creation, Fine Tuning & Standardization of Operations

Customer experience project manager

Kavak.com
01.2021 - 06.2021
  • Spec design for Product Features
  • Project Management focused on improving Customer Experience (NPS)

Sales Effectiveness Specialist

Kavak.com
09.2020 - 12.2020
  • Data Extraction & Dashboard Creation for KPI Tracking
  • Analytical Support, Ad-Hoc Tool Creation & Process Planning to improve Sell-Through Rate & Lead Acquisition Channels

Business Intelligence Specialist

Philip Morris International
08.2020 - 08.2020
  • Dashboard creation (PowerBI)
  • Python based Automations for Sales Analysis

Data analysis & Ops lead

Quipper
07.2019 - 06.2020
  • Design & Execution of Data Driven Projects to Improve Learning Processes at Middle School Level to sell through a B2B Channel (UNICEF, Government, etc.)
  • Ad-Hoc Tool Creation to execute above projects
  • Definition of KPI's & OKR's for multiple areas of the company
  • Data Analysis for C-Level, State Governors & high level stakeholders

Customer Service Lead

Quipper
01.2018 - 07.2019
  • Development of a Customer Success team to stop Customer Churn
  • Improved Customer Retention by Implementing a Robust Engagement Strategy
  • Liaison between Commercial Team & Product

Strategic Planning Analyst

Quipper
07.2016 - 01.2018
  • Ad-Hoc data reports for multiple areas: Finance, Operations & HR
  • Data Analysis to Identify Patterns to assist in meeting Sales Targets
  • Development of New Lead Acquisition Channels

Education

Bachelor of Science - Geographic Information Science

Universidad Nacional Autónoma De México
Mexico City
05.2010 - 05.2015

Skills

    Outcome Owner

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Timeline

Sales Operations Manager

Kavak.com
05.2023 - Current

Performance Manager

Kavak.com
05.2022 - Current

Sales Junior Manager

Kavak.com
06.2021 - 04.2022

Customer experience project manager

Kavak.com
01.2021 - 06.2021

Sales Effectiveness Specialist

Kavak.com
09.2020 - 12.2020

Business Intelligence Specialist

Philip Morris International
08.2020 - 08.2020

Data analysis & Ops lead

Quipper
07.2019 - 06.2020

Customer Service Lead

Quipper
01.2018 - 07.2019

Strategic Planning Analyst

Quipper
07.2016 - 01.2018

Bachelor of Science - Geographic Information Science

Universidad Nacional Autónoma De México
05.2010 - 05.2015

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Aldo FernándezSales Operations