Aldo Giacinti Gonzalez
Aguascalientes, Ags
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Results cx
Aguascalientes, Ags
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish -speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Managed over 50 customer calls per day.
Customer Service Representative
Teleperformance Mexico
Aguascalientes, Ags
01.2021 - 07.2021
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Cross-trained and backed up other customer service managers.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Retail Sales Associate
INTELYA Ags
Aguascalientes, Ags
11.2020 - 01.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Unea Aliat
Aguascalientes, Ags, Mexico 01.2020
Skills
- Issue and Complaint Resolution
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Customer Account Management
- Responding to Difficult Customers
- Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Results cx
07.2021 - Current
Customer Service Representative
Teleperformance Mexico
01.2021 - 07.2021
Retail Sales Associate
INTELYA Ags
11.2020 - 01.2021
High School Diploma -
Unea Aliat
Similar Profiles
Teneisha SmallwoodTeneisha Smallwood
Health Insurance Advisor at Results CXHealth Insurance Advisor at Results CX
Lemuelle MarasiganLemuelle Marasigan
Operations Officer at Results-CxOperations Officer at Results-Cx
Kellie HutsonKellie Hutson
Member Solutions Rep SME Position at Results CXMember Solutions Rep SME Position at Results CX
Jacqui KirkseyJacqui Kirksey
Customer Service Representative at Results CxCustomer Service Representative at Results Cx
María José Sánchez AguileraMaría José Sánchez Aguilera
Sales Agent at Villa Real MotorsSales Agent at Villa Real Motors