Aldo Ivan Rodarte De Leon
Cancún, Quintana Roo,ROO
Summary
Highly motivated hospitality professional with 9+ years of experience in reservations management, customer service, and guest loyalty programs. Proven ability to exceed performance targets, build strong relationships with clients, and deliver exceptional customer experiences. Expertise in various hotel systems and CRMs, including SiHot and Salesforce. Seeking a challenging role in a dynamic environment where I can contribute my skills and grow professionally.
Overview
7
7
years of professional experience
Work History
Rewards Supervisor
Exotic & Prestige Travelers Club
06.2019 - 05.2024
- Supervisor for Minivacs & Rewards programs
- Experience in providing service to travel club members and potential clients
- Sales & Budget reports in excel
- Managed the travel club’s members reward program (referral reservations, credit letters, and rewards for new members)
- Coordinate with reservation managers and resort directors
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Verification Supervisor
Marketing for Sunset Group
06.2017 - 05.2019
- Manage various programs external and internal
- Coordinate with international team
- Create multiple sales reports in excel
- Train new agents
- Make sure the client has a pleasant experience during the purchase
- Handling and closing merchant terminals
Reservations/Respush Members
Sunset Group
02.2017 - 06.2017
- Outbound dialing
- Talking to members
- Product knowledge for timeshare side of company
- Made reservations for members, payments
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
Abilene High School
Abilene, Texas01-2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Quick learner
- Self-driven and motivated
- Professional demeanor
- Customer-service oriented
- Adaptability
- Proficient Computer Skills
- Native English and Fluent Spanish
- Experienced in Excel
- Proficiency in reservation systems (TSM/SAP, Salesforce, SiHot)
Languages
English
Bilingual or Proficient (C2)
Timeline
Rewards Supervisor
Exotic & Prestige Travelers Club
06.2019 - 05.2024
Verification Supervisor
Marketing for Sunset Group
06.2017 - 05.2019
Reservations/Respush Members
Sunset Group
02.2017 - 06.2017
GED -
Abilene High School