Hi, I’m
Aldo Rangel
Bachelor's Degree Student In International Business
GUADALUPE,NUEVO LEON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
years of professional experience
2
Languages
Work History
Contact Point 360San Pedro Garza Garcia
Customer Service Representative
08.2022 - Current
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sutherland MexicoMonterrey
Customer Service Representative
05.2022 - 08.2023
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
Majorel MexicoMonterrey
Customer Service Representative
10.2021 - 07.2022
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Mobiset MXGUADALUPE
Furniture Sales Associate
04.2021 - 07.2021
Job overview
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Displayed past designs and purchases to new clients to assist with creative process.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Instituto Mexicano del Seguro SocialMonterrey
Verification Specialist
10.2020 - 04.2021
Job overview
- Determined appropriateness of payers to protect organization and minimize risk.
- Verified client information by analyzing existing evidence on file.
- Verified data from participant interviews.
- Assured timely verification of insurance benefits prior to employers reactivation.
TeikerMonterrey
Assistant Manager
01.2020 - 06.2020
Job overview
- Created employee schedules to align coverage with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Universidad UtelCiudad De México
Bachelor of International Business Economics from Transportation Management
02.2023 - Current
Skills
Sales expertise
Complaint resolution
Professional telephone demeanor
Money handling abilities
Stock management
Shipping procedures understanding
Creative problem solving
Stocking and replenishing
Account management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash transactions with 100% accuracy.
- Supervised team of 12 staff members.
Timeline
Universidad Utel
Bachelor of International Business Economics from Transportation Management
02.2023 - Current
Customer Service Representative
Contact Point 360
08.2022 - Current
Customer Service Representative
Sutherland Mexico
05.2022 - 08.2023
Customer Service Representative
Majorel Mexico
10.2021 - 07.2022
Furniture Sales Associate
Mobiset MX
04.2021 - 07.2021
Verification Specialist
Instituto Mexicano del Seguro Social
10.2020 - 04.2021
Assistant Manager
Teiker
01.2020 - 06.2020